Job Title

Full-time permanent position following a three-month probationary period. 40 hours per week. Occasional evenings and weekends may be required. The Position This position is one of the first points of contact for all visitors and phone calls. This job includes greeting, handling requests and/or directing people as required. The primary responsibility of this position is to support and distribute food to walk-in clients through our Pantry Program. This position works in collaboration with the pantry team and reports to the Client Care Manager. Key Responsibilities Greet visitors, clients, volunteers, donors, and callers; handling requests and/or directing appropriately. Work with the warehouse team to distribute food through the Pantry Program to walk-in clients. Ensure client area and staging area is stocked, organized, and tidy. Recording and tracking of walk-in clients. Greeting donors and receipting incoming financial donations. Train volunteers that support the pantry program as needed. Complete intake assessments for new and current clients for the Hamper Program. Other duties as required. Qualifications/Skills: Passionate about the Airdrie Food Bank''s mission. Compassionate, caring and non-judgmental approach. Strong customer service skills. Adaptable, flexible and able to prioritize when managing multiple requests. Works well as within a team environment. Intermediate computer and data entry skills. Ability to use client management software. Professional or volunteer experience in a related field, preferably in non-profit or social enterprise sector is an asset. Post secondary education in an applicable field is an asset. (social service work, social sciences etc.) Job Types: Full-time, Permanent Pay: $20.00-$23.00 per hour Expected hours: 40 per week Benefits: Casual dress Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care Work Location: In person