Job Title

Caseworker at Cencora Apply today and help us improve the lives of people and animals everywhere. Job Details The management of the assigned projects and/or cases. Adherence to general company processes. Telephone support: Implement callcentre programs including provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; Compliance programs. Administer and adhere to casemanagement protocols, including clinical monitoring, data collection, ongoing patient followup, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implement pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of outbound calls. Document each activity in programspecific database. Participate and attend ongoing refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. Provide feedback regarding current protocols, database, processes, and interdepartmental relationships. Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. With the managers, participate in training of new caseworkers, including but not limited to shadowing & call monitoring. Responsible for reporting all adverse events to the assigned units/departments. The Caseworker will also be assigned other duties and tasks as required from time to time. Experience and Educational Requirements Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a twoyear associates degree program or equivalent combination of experience and education. Minimum of one (1) year experience in customer service. Bilingual (French/English) is an asset. Ability to multitask, attention to detail, strong problemsolving skills. Experience in the medical and pharmaceutical field is an asset. Working knowledge of Word, Excel and Outlook. Minimum Skills, Knowledge, and Ability Requirements Strong business and financial acumen. Strong analytical and mathematical skills. Ability to communicate effectively both orally and in writing. Effective interpersonal and leadership skills. Effective organizational skills; attention to detail. Ability to consistently meet deadlines. Excellent problemsolving skills; ability to resolve issues effectively and efficiently. Excellent presentation skills. Knowledge of Microsoft Word, Excel, PowerPoint and other Office programs. What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Job Type: Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The companys continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are nondiscriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodation requests will not be returned. Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies #J-18808-Ljbffr