Job Title

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. Youll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and RedHat, youll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. Youll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your role and responsibilities As a Customer Experience Consulting Intern at IBM, you'll be working closely with clients and their customers to understand their pain points, bringing together IBM's unique capabilities across strategy, innovation, design, data analytics, cognitive computing, and technology platforms to develop and deliver highimpact transformation programs. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. Researching the client organization and industry value chains Drawing from primary and existing IBM research on evolving market trends Identifying issues, creating hypotheses, and executing analysis, to developing decisionready recommendations for our clients This position resides in Toronto commencing in September2026. It is mandatory that all applicants are graduated from studies at a postsecondary institution at the time of their start date. Please note that MBA and PHD candidates are not eligible for this program. Required education HighSchoolDiploma/GED Preferred education Bachelor's Degree Required technical and professional expertise Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply Ability to apply logic to solve ambiguous problems and deliver creative and wellstructured solutions A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams Preferred technical and professional experience Passion to understand the applications of emerging technologies and adapt modern approaches and innovative solutions to client problems Strong problemsolving capabilities, including the desire to take ambiguous problems and deliver creative and wellstructured solutions; as well as applying deep analytical skills to ensure recommendations are informed by data and insights Highly resilient with the ability to handle multiple tasks concurrently, meet deadlines, and share/incorporate feedback ABOUT BUSINESS UNIT IBM Consulting is IBMs consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means youll be able to learn and develop yourself and your career, youll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a cando attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Must have the ability to work in Canada without sponsorship. This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position. Job Title Customer Experience Consulting Associate (Sept2026 - Toronto) Job ID 82185 City / Township / Village Toronto State / Province Country Canada Work arrangement Hybrid Area of work Consulting Employment type Regular Contract type Regular Projected Minimum Salary per year 67,575.00 Projected Maximum Salary per year 95,400.00 Position type Entry Level Up to 80% or 4 days a week (home on weekends - based on project requirements) Company Shift General (daytime) Is this role a commissionable/sales incentive based position? #J-18808-Ljbffr