Job Title

Overview Position Overview: Join Finning and play a key role in supporting core and inventory returns processes across our branch network. This position offers: A dynamic role focused on managing Caterpillar claims, coordinating surplus returns, and ensuring accurate core tracking. Opportunities to collaborate with internal teams and external partners to optimize reverse logistics and maintain compliance. A chance to contribute to operational efficiency and customer satisfaction through accurate reporting and process improvements. Company: Finning Canada Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: Join Finning and play a key role in supporting core and inventory returns processes across our branch network. This position offers: A dynamic role focused on managing Caterpillar claims, coordinating surplus returns, and ensuring accurate core tracking. Opportunities to collaborate with internal teams and external partners to optimize reverse logistics and maintain compliance. A chance to contribute to operational efficiency and customer satisfaction through accurate reporting and process improvements. As a Returns Analyst, you will provide administrative and operational support for core distribution, supplier returns, and Caterpillar claims. If you are detail-oriented, organized, and thrive in a fast-paced environment, this is a job for you! Job Description Research and resolve core tracking errors and issues related to parts, warranty, and service transactions. Coordinate with warehouse contacts for consolidation and timely shipment of cores, ensuring entitlements are maintained. Provide claims support tickets for Caterpillar. Deliver training and guidance on supplier return processes within the Infor system, including documentation and best practices. Coordinate and execute bi-annual Caterpillar surplus returns, including customs and shipping documentation. Analyze rapid returns reports and submit eligible returns to Caterpillar. Maintain accurate records and provide status reports on all return-related tasks and processes. Day-to-Day Activities Monitor and process Caterpillar claims for missing, damaged, or over-shipped parts. Track core entitlements and follow up on aging cores and major components. Prepare and reconcile surplus return documentation and credits with Finance and Caterpillar. Respond to support tickets and provide timely resolution within established timelines. Update and maintain reporting tools for core and return processes. Requirements Bachelors degree or diploma in Operations Management, Supply Chain Management, Industrial Engineering, Business is an asset. 12 years of warehousing or supply chain experience preferred. Strong understanding of inventory control processes and warehouse operations. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Basic knowledge of SQL and experience with real-time systems environments. Strong communication, organizational, and analytical skills with attention to detail. Ability to multitask in a fast-paced environment and troubleshoot issues effectively. Important This position is based out of our Edmonton head office location. Temporary, full-time role. 6-month contract with potential for extension. Monday Friday, 5x2 schedule. If youre ready to support reverse logistics and ensure accurate, efficient returns processes, apply today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. #J-18808-Ljbffr