Job Title

The Opportunity: At Equitable, we believegreat thingshappen when we work together.We''rea Canadian mutual company driven by purpose-putting people first and helping Canadians protect today and prepare for tomorrow. Ifyou''repassionate about making a difference and growing your career in an inclusiveandcollaborative environment,we''dlove to hear from you.Our culture is built on care,passionand curiosity. We put peopleabove all else, strive to be our best and welcomenew ideasto deliver positive outcomes. We''re looking for a polished communicator and decision maker who can develop creative solutions to complex problems, someone who is empathetic and has a natural service orientation, who is a collaborator that can work with others towards a common goal. If that''s you, why not explore a career as a Group Short Term Disability Claims Specialist Join one of the region''s top employers and be part of something that truly makes a difference. Work Arrangements:This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th)assignedday per month. You are welcome to work from the office more than theminimumrequirement,and there may be some roles that arerequiredto work in our office more than theminimumrequirement. What you''lldo: Analyze medical, functional, employment and contractual information to maketimelyandaccuratedecisions on STD claims Continually manage open STD claims using proficient problem solving and analytical skills and creating opportunities fortimelyresolution of the claim Calculate benefits payable and make any adjustments asrequiredthroughout the course of the STD claims. (i.e., offset for CPP Disability Benefits and calculating overpayments, etc.) Identifyand implement cost effective case management tools toassistdisabled employees (e.g., Rehabilitation Intervention, Functional Abilities Evaluations, Independent Medical Examinations, Medical Consultant Referrals) Provide superior written and verbal customer service with accuracy andmaintainwell-documented, clear, and concise files Frequently communicate with plan sponsors, plan members, advisors, Group Marketing Managers, medical professionals, legal professionals Activelyparticipatein client meetings Professionally communicate with and show empathy to our clients over the phone and email (many are going through extremely difficult periods of their lives and communications may be emotionally charged) Utilize key problem-solving skills to make tough decisions on claims, clearly communicating these decisions with the client in a way that is easy to understand Showcaseconflict resolution skills to de-escalate situations with unsatisfied clients Whatyou''llbring: Proficient English, spoken and written, isrequired 2+ years'' STD and/or LTD claims management experience is preferred University degree or College Diploma preferred in health-related field (i.e. nursing, occupational therapy, kinesiology, psychology, social services etc.) or experienceadjudicatingdisability claims Thorough knowledge of insurance operations Passion for problem-solving and thorough knowledge of insurance operations Complex knowledge of various group contracts would be helpful Computer literacy skills Effective negotiating and conflict management skills Excellent interpersonal and strong customer service skills Mathematical & analytical skills Demonstrated conflict management and professional de-escalation skills Deep-rooted personal boundaries and time management, with the ability to balance various priorities coming in at once Ability to break down difficult to understand concepts/decisions and explain in a way that is easy to understand for the client Proven ability to succeed in a dynamic environment with changing priorities What''sin it for you: Career Growth: Regular learning sessions and developmentopportunities Total Rewards: Incentive pay, annual salary reviews, employer-paidbenefitsandpensionmatching Time Away: Competitive vacation plus one paid volunteer day each year Flexibility:Healthy work-life balance with employee wellness alwaystopof mind, complemented by a ''dress for your day'' approach At Equitable,we''recommitted to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us atWe''rehappy to help. Your base pay will be based on your skills, qualifications,experienceand education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits. Ifyou''reselected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactlywhat''sincluded. Reports To: Manager, Life STD LTD ClaimsDepartment: GroupTerm:Permanent Full-Time How do I apply? SelectApply Nowat the bottom of the page and apply to the role through our careersite. Complete your PLUM profile HERE and complete the Plum Discovery Survey. (Pleasenote that priority will be given to applicants who complete the survey)