Job Title

Company Description: Swift Underground is an turn-key fibre optic installation company located in Steinbach, MB. We use industry leading equipment and technologies to install, test, and deliver high-speed fibre networks as well as serving small and medium businesses with full IT services. Position Summary: We are seeking an experienced IT Specialist to join our IT team. This position is very client-focused and requires the ability to resolve complex business technology issues. Key Responsibilities Include: Receive and respond to escalated support tickets Communicate with clients and deliver technical support via phone, email, remote chat, and in-person Reproduce, diagnose, and resolve technical issues encountered by clients Where required, provide advice and training to clients and Support Analysts Accurately log the support provided and time taken in the helpdesk software Travel to client sites to provide technical support or hardware installations Document solutions to the technical problems experienced in our internal knowledge base Work with the team to maintain our client''s documentation The Ideal Candidate Will Possess: Minimum 3 years of experience in an IT role Degree or diploma in a computer-related program at an accredited technical college Current IT Certifications would be a definite asset Recent Microsoft Associate certification (AZ-104, MS-500, MS-700 etc.) Or equivalent experience with the commitment to gain a Microsoft Associate certificate within 1 year Excellent working knowledge of Windows Desktop operating systems (Windows 10 and 11) Excellent working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams, Entra ID) Excellent working knowledge of Windows Server 2016, 2019 & 2022 administration Good understanding of WAN and LAN communications (switches, modems, firewalls, and routers) VMware, and Hyper-V Experience with hosted public DNS, Cloudflare, cPanel, SSL cert management. Working understanding of VPN and remote desktop protocols. Working knowledge of Android and iPhone iOS Experience configuring and maintaining Linux applications Experience troubleshooting both hardware and software issues Experience with Microsoft networking environment and troubleshooting operations Experience with Business Continuity related software such as Veeam, and Datto. Experience with security products such as EDR,MDR, DNS Filtering, Security awareness Training, email security, password managers, SIEM. Understanding of VoIP systems Excellent verbal and written communications skills in English Excellent customer service skills Candidate must possess the ability to effectively work in an organized, efficient, neat manner; attention to detail is a must Candidates must be self-motivated, capable of independent reasoning and troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment Available to work Monday through Friday, as well as occasional evenings and weekends and for occasional travel to other cities as required Must have a valid Manitoba Driver''s license Compensation: Beginning salary $22/hr - $45/hr based on experience. Future raises and advancement opportunities based on job performance. Application Deadline: No deadline for this position, Swift will interview and hire until the position is filled.