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The TeamYou'll be part of a dedicated team focused on delivering accessible and high-quality services to British Columbians. Collaboration, continuous learning, and diverse perspectives are key to achieving our goals. In this role, you'll work closely with other leaders and partners to ensure that our service centers effectively meet community needs.The RoleThis position is vital for leading and supporting in-person service centers, ensuring that citizens and businesses receive top-notch service. You'll inspire and guide your team to meet high service standards while managing various operational and statutory responsibilities. Your leadership will directly contribute to Service BCs reputation for trust and reliability.Qualifications:Post-secondary education in Business Management, Public Administration, Leadership or related discipline OR an equivalent combination of education and experience may be considered.A minimum of 2 years of management experience leading teams to provide exceptional in-person and/or virtual services.A minimum of 2 years of experience managing conflict and dealing with emotionally charged individuals and/or groups.A minimum of 2 years of experience leading in an environment where there are frequently changing and competing priorities.A minimum of 2 years of experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.A minimum of 2 years of experience coaching, training, and developing a team to provide best in class service.Preference may be given to applicants with:Experience managing in a unionized environment.Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.Experience leading a remote/virtual or geographically distributed team.Experience leading in a public sector or regulated environment.Experience leading projects or programs with multiple partners.Willingness StatementThe successful candidate will be required to travel to the Ucluelet office approximately four times per year.About this PositionAmendment 2026-01-06: Posting closing date extended to 2026-01-13.1 Position available.This position has full time, on-site requirements.An eligibility list may be established to fill future permanent opportunities.A Criminal Record Check (CRC) will be required.Employees of the BC Public Service must be located in BC at the time of employment.This position is excluded from union membership.Working for the BC Public ServiceThe BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.The Indigenous Applicant Advisory Service is available to Indigenous (First Nations (status or non-status), Inuit or Mtis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.How to ApplyYour resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.Cover Letter: YES - A cover letter is required as part of your application. Please ensure you clearly indicate how you meet all the job requirements of this position as outlined in the job profile.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire: YES - You will be required to answer a standard questionnaire.Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR. #J-18808-Ljbffr