Job Title

URGENT: Bilingual Medical / Healthcare Administrative Assistant (HIPAA-Certification is a requirement) Application Deadline: 31 January 2026 Department: Operations Employment Type: Full Time Location: Toronto Compensation: $5.00 - $7.00 / hour Description Manage centralized scheduling for patients, including appointments, follow-ups, and rescheduling. Process, track, and manage patient referrals from intake through completion. Communicate with patients, providers, and internal staff via phone, email, and electronic messaging. Accurately document and update patient information within the EMR system (Raintree or similar). Coordinate with clinical teams to resolve scheduling issues, referral delays, and patient inquiries. Ensure all patient communications and documentation comply with HIPAA and healthcare privacy standards. Identify and proactively resolve issues related to referrals, authorizations, and scheduling gaps. Support day-to-day administrative healthcare operations as assigned. Hard Requirements: Minimum 23 years of experience in a medical or healthcare administrative role. HIPAA certification (required). Fluent in English and Spanish (spoken and written). Hands-on experience using EMR/EHR systems (Raintree experience preferred). Strong understanding of medical referrals, scheduling workflows, and patient coordination. Excellent verbal and written communication skills. Schedule: 40 hours per week Monday to Friday 7:30AM - 4:30PM Pacific Standard Time Zone 9:00AM - 6:00PM Pacific Standard Time Zone Offer and Benefits: Weeks 16: $5 USD/hour Weeks 6-12:$6 USD/hour Weeks 12 onwards: $7 USD/hour