A leading legal technology firm is seeking a Senior Technical Escalations Agent to join their Customer Support team in Vancouver. The ideal candidate will have strong skills in backend monitoring, API troubleshooting, and coding in Python or Ruby. Responsibilities include managing escalated customer issues, supporting team training, and collaborating across departments to enhance communication and service delivery. This role offers a hybrid work environment and a competitive salary with excellent benefits. Diverse candidates are encouraged to apply. #J-18808-Ljbffr
Job Title
Senior Escalations Engineer — Product Liaison & Coaching