Job Title

Company Description Desjardins Insurance is part of the Desjardins Group, the largest cooperative financial group in Canada. With operations in Ontario, Alberta, and New Brunswick, Desjardins Insurance provides a wide range of auto, home, life, health, and business insurance products, along with tailored savings solutions for individuals and businesses. Rooted in customer-centric values, the company offers personalized insurance and exceptional support when unexpected events arise. Formerly State Farm Canada, Desjardins Insurance is committed to protecting what matters most to its customers. Role Description This is a full-time, on-site role for a Customer Service Representative located in Brampton, ON. In this role, the Customer Service Representative will provide exceptional support to clients by addressing inquiries, managing policies, and resolving issues with a focus on delivering outstanding customer experiences. Responsibilities include handling customer interactions, ensuring customer satisfaction, and maintaining accurate records, while showcasing a commitment to professionalism and efficiency. Qualifications Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction Proficiency in enhancing Customer Experience through effective communication and empathy A passion for assisting clients and resolving inquiries efficiently Strong organizational skills and attention to detail Ability to work effectively in a fast-paced, on-site environment Experience in insurance or financial services is a plus High school diploma or equivalent; additional qualifications or training in customer service is an asset. Having an OTL license is an asset for this position as it will be a requirement upon employment