Job Title

Summary VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company to question, to collaborate and to push for solutions that will delight our customers. Position Summary Are you passionate about customer success and eager to grow a highimpact service business? As a Technical Support Engineer in VIAVIs Fiber Optic Lab Services team, youll be at the forefront of delivering critical services to global customers using VIAVIs advanced fiber optic test platforms. This role offers a unique opportunity to shape the evolving field services ecosystem through handson support, calibration, installation, and training engagements. Duties & Responsibilities Deliver onsite and remote technical services including installations, field calibrations, and customer training. Provide expertlevel support via phone, email, and web to troubleshoot and resolve customer issues. Manage service cases using Microsoft Dynamics and ensure timely resolution and documentation. Collaborate crossfunctionally with Sales, R&D, Product Line Management, and Services teams to address customer needs. Create and maintain knowledge base articles, training content, and service documentation. Participate in planning and execution of field service engagements from initiation to customer signoff. Act as a customer advocate by communicating feedback and requirements to internal stakeholders. Work closely with other groups including Services, R&D, PLM, and the Customer to implement product/service enhancements and improve customer experience. Due to the handson nature of the job, the role is primarily officebased. PreRequisites / Skills / Experience Requirements Required Experience & Qualifications Bachelors degree in Engineering, Applied Science, or related technical field. Proficiency in fiber optic handling, inspection, and cleaning techniques. Working knowledge of Ethernet/IP networking and device configuration. Strong organizational and planning skills; ability to thrive in a fastpaced, matrixed environment. Excellent interpersonal and communication skills with a customerfirst mindset. Valid passport and willingness to travel globally (2575%). Preferred Qualifications Experience with VIAVI MAP systems and metrology practices. Familiarity with tools such as Jira, NI VISA, Java, C++, SQL, or Python. Multilingual communication skills (Spanish, German, Chinese, French are assets). Proficiency in Microsoft Office and Dynamics CRM. If you have what it takes to push boundaries and seize opportunities, apply to join our team today. VIAVI Solutions is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities. #J-18808-Ljbffr