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About the Role:Fitzrovia is seeking to hire a General Manager to join our team and manage a landmark development, Senw, in the Vancouver market. The General Manager is responsible for maintaining our communities to create a best-in-class experience, always ensuring a high level of service. The General Manager is also responsible for building and motivating high-performing teams to maximize the performance of the property.Senw is a place of return, a community built on Squamish land and shaped by Squamish values. Led by Nchay Development Corporation on behalf of the Squamish Nation, Senw brings homes, opportunities, and connection back to a place where our people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong. This role represents a cornerstone position in Fitzrovias Vancouver expansion and offers the opportunity to help build and shape our local operations, culture, and service standards as we establish our presence in Western Canada.At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.As we are a highly collaborative team, the successful candidate will be required to work on-site full-time.The salary range for this position is $100,000 - $140,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovias hiring team.Responsibilities:Oversee the seamless operations and overall success of the community in a fast-paced environment, ensuring excellence across all aspects of property management, including maintenance, capital projects, leasing, budgeting, forecasting, financial reporting, collections, marketing, and expense control for both residential and commercial tenants.Deliver a 5-star living experience through exceptional customer service and by proactively identifying meaningful opportunities to enhance the resident experience. Champion initiatives that strengthen resident satisfaction, elevate brand reputation and Squamish Nation (Swxw7mesh xwumixw) values, and drive renewals, revenue, and long-term profitability.Foster and maintain a positive and culturally safe living environment for community residents by resolving concerns promptly, professionally, and with empathy and consistent follow-up.Drive revenue growth through a deep understanding and analysis of the competitive market and the development of creative marketing programs. Track and evaluate online reviews to better understand and continuously improve the customer experience through regular community feedback.Ensure full compliance with local regulations under the British Columbia Residential Tenancy Act and the requirements of the Vancouver Building Bylaws.Model and reinforce Fitzrovias mission and values, cultivating a culture of excellence, integrity, and hospitality that defines us as a best-in-class property management company.Oversee financial performance and budget management, ensuring fiscal responsibility, accurate reporting, and achievement of property and portfolio-level CBIs (Community Benefit Indicators) and KPIs.Collaborate with the leasing and marketing teams to align strategies, meet occupancy goals, and deliver consistent brand standards across all customer touchpoints.Maintain and audit resident files and records to ensure accuracy, compliance, and alignment with company standards.Build strong relationships with residents, vendors, and community partners (primarily the Squamish Nation (Swxw7mesh xwumixw)) to enhance reputation and operational efficiency.Champion Fitzrovias ESG commitments, supporting energy efficiency, waste reduction, and community wellness initiatives.Drive community benefit by working with Squamish Nation (Swxw7mesh xwumixw) member owned businessesTeam Leadership:Lead and inspire a cohesive, high-performing team across customer service, concierge, maintenance, and management functions to drive engagement, collaboration, and long-term retention.Supervise the day-to-day operations of the on-site team, ensuring that all Fitzrovia policies, local by-laws and cultural considerations (such as the Swxw7mesh values) and procedures are followed.Champion team growth through effective performance management, coaching, and mentorship, empowering individuals to reach their full potential and deliver exceptional results.This role will operate within the Senw development, a partnership with Nchay and OPTrust on Squamish Nation land; as such, cultural awareness and respect for Squamish values and community engagement practices are essentialQualifications and Experiences:High school diploma or equivalent required, post-secondary or bachelors degree preferred.Valid rental management license with BCFSA or eligibility to obtain licensing within 90 days of employment is required.Minimum 8 years of residential property management experience required, with experience managing large-scale, mixed-use communities or multi-tower developments exceeding 500 units is strongly preferred.Minimum 8 years of experience writing and maintaining budgetsExperience working with First Nations, specifically managing property on reserve land is an asset.Familiarity with Vancouvers multifamily rental landscapeProven experience in a supervisory role, leading and developing teamsSuperior communication and customer service skills. Prior roles in hospitality will be considered an asset.Strong ability to handle multiple priorities and adapt to a dynamic environment.Calm, professional, and even-keeled demeanor.Experience with multi-tower developments considered an asset.Self-motivated, curious, responsive, and results-driven.Computer literate, including proficiency with Microsoft Office Suite.Proficient in Yardi property management software; experience with other property management or resident engagement platforms considered an asset.Why Fitzrovia:Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA),Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service. Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Senw, a world-class community built on Squamish land and shaped by Squamish values. At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovias commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca. Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [email protected].