Job Title

This range is provided by Savaria. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$50,000.00/yr - CA$60,000.00/yr BETTER MOBILITY FOR LIFE Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia. Position Summary We are looking for an onsite Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector. This position is 100% on site in Brampton. Essential Duties and Requirements Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner Ensure data integrity for leads and lead management process in our CRM (Zoho) Prepare summary reports using Excel, assist with reports for leads, web traffic Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers Collate and send brochures and samples to dealers Liaise with sales team to ensure lead allocations are accurate and updated in the CRM Conduct customer satisfaction survey research from timetotime Collaborate with the marketing team and contribute with ideas, feedback gained from end users and suggested improvements Support various marketing activities such as web site updates, responding to comments on social media or Google reviews Assist with trade show coordination and other events Support Manager with growing the teams skills and contributions to success Mindset, Skills & Education University or college graduate required 2 years customer service, marketing, or retail experience Ambitious, curious, willingness-to-learn personality Patient and calm demeanor to handle customer complaints and solve problems Must be adept with MS Word and Excel, as well as experience using a CRM such as Zoho or Salesforce an asset Wellspoken with strong verbal and written English skills. French is an asset. Interest in career progression and expanding responsibility over time This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us! Hours: 8:00 a.m. to 5:00 p.m. Seniority level Entry level Employment type Full-time Job function Other Manufacturing Location Brampton, Ontario, Canada Referrals increase your chances of interviewing at Savaria by 2x. #J-18808-Ljbffr