Job Title

Member Service Representative - City Centre The Member Service Representative provides customer service in the form of processing member requests for routine over-the-counter services and directs members to appropriate positions in the branch to receive other services provided by Vision Credit Union Ltd. Exceptional quality, positive and friendly experiences to all members and consistent accuracy. Compensation Salary range $21.00 to $26.00 hourly Comprehensive benefits package Responsibilities Accurately process member transactions such as: Deposits and withdrawals, loan payments, utility payments, official orders, calculation of foreign exchange and domestic exchange, cheque cashing, stop payments, hold funds, and night deposits. Identify situations where members could benefit from using other services by cross-selling and referring them to the appropriate position in the branch. Open assigned combinations, have cash drawers at teller wicket prior to business hours and maintain cash holdings during the day. Buy and sell currency from the vault as necessary. Cash balance maintained without exceeding teller drawer cash limits. All security procedures are observed. Maintain joint custody of ATM balancing and servicing within specified time limits while security procedures are followed. Consistently balances cash drawer independently and accurately while maintaining a neat and organized teller wicket. Accurately send and receive wires for members within specified time frames. Accurately respond to member inquiries in a prompt and courteous manner. Sell all investments and accurately administer Term Deposits and Registered Plan documentation. Accurately open and close member accounts while completing forms in accordance with loss prevention procedures. Custodian on specified combinations. Ensure compartments are secured at all times, combination changes are made in accordance with loss prevention procedures. Provide access to members safety deposit boxes and keep rent control records current. Follow reporting procedures on Money Laundering and FINTRAC. Accurately scan deposit and investment documentation on a daily basis or as required. Adhere to all Vision Credit Union Ltd. policies and procedures. In-depth knowledge of all bank deposit products and policies. Follow all compliance policies and procedures in relation to Anti-Money Laundering and Anti-Terrorist Financing Guidelines. Assist Branch Supervisor/Manager with other duties as assigned. Qualifications High school diploma. Customer Service experience preferred. Cash handling or sales experience preferred. Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times. Strong communication skills. Ability to prioritize and make on-the-spot decisions regarding member transactions, weighing member satisfaction issues with bank exposure to loss or fraud. Basic mathematical skills required. Attention to detail in all areas of work. Basic knowledge of bank loan, trust, and investment center products. Ability to work in a fast-paced environment. Ability to perform well under pressure. Ability to cross sell. High degree of accuracy with good organization skills. Professional appearance and manners. Contact Human Resources, Vision Credit Union Ltd.Corporate Office5007 51 StreetCamrose, Alberta T4V 1S6Fax #J-18808-Ljbffr