Job Title

SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. SmartSkin serves the worlds largest pharmaceutical companies and all major beverage brands with its patented and award-winning Quantifeel sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in major centers in North America and Europe. As an Account Manager, Pharma, you will be a leader in advancing SmartSkins presence within the global pharmaceutical industry. You will combine technical strength, application-focused selling, and strategic account leadership to identify opportunities, win new business, and support multi-site and corporatelevel expansion. This role requires someone who can navigate complex environments, collaborate across internal functions, and champion solutions that deliver measurable value and longterm customer impact. As Account Manager, Pharma you will: Develop and execute strategic, accountbased growth plans to capture new business (NBS) and expand SmartSkins footprint across assigned pharma customers, including multisite and corporate account structures. Serve as a credible, technically competent advisor, building strong relationships with engineers, quality leaders, OEM partners, influencers, executives, and decisionmakers. Apply applicationbased selling techniques to demonstrate how SmartSkins technology addresses challenges in sterile manufacturing, especially within filling and finishing operations and other relevant OEM equipment/processes. Identify and pursue new opportunities within existing accounts, generating a sustainable and predictable pipeline that supports yearoveryear growth targets. Lead the full sales cycle, from qualification and needs analysis through solution design, presentations, demonstrations, and contract negotiation, ensuring alignment with each customers operational and regulatory context. Maintain accurate CRM documentation, tracking all account developments, forecasts, and pipeline metrics within Salesforce. Work crossfunctionally to influence internal alignment, partnering closely with Customer Success, Product, Engineering, and Marketing to support adoption, retention, expansion, and customer advocacy. Act as a primary liaison for customers, removing internal obstacles, coordinating support resources, and ensuring a smooth, valuedriven customer experience. Share insights and market intelligence with leadership to inform strategy, product enhancements, and segment priorities. Collaborate with demand generation/marketing to shape targeted campaigns, using customer and segment knowledge to guide messaging and outreach. Deliver regular training, educational sessions, and bestpractice sharing to strengthen customer understanding, utilization, and longterm engagement. Our ideal candidate: A proven, salesdriven professional with a strong grasp of strategic account development and consultative selling. Technically strong, with the ability to understand and discuss operational workflows in pharma manufacturing especially parenteral processes, filling lines, finishing equipment, and OEM machinery. Experience in applicationbased selling, with comfort connecting product capabilities to realworld manufacturing challenges. 5+ years experience in B2B business development or account management, including leading complex sales cycles; SaaS experience is required. Experience selling to regulated, highstakes manufacturing environments; direct pharma experience is strongly preferred, and exposure to multiple facility sites or corporate account structures is an advantage. Demonstrated success driving new business growth while sustaining and expanding existing customer relationships. Strong financial acumen, capable of positioning ROI and valuebased arguments to senior stakeholders. High customer empathy, with an understanding of how decisions and processes impact operators, quality leaders, and corporate teams. Excellent communication, collaboration, and influencing skills, with the ability to build trust across internal and external teams. Strong problemsolver who thrives in dynamic, evolving environments and manages ambiguity effectively. Disciplined in maintaining CRM hygiene and managing pipeline rigorously. Fluent in spoken and written English. A home base in a major US or Canadian city, and a willingness to travel approximately 30%. SmartSkin is driven by integrity, innovation, and ambition. We offer competitive compensation, companypaid health and dental benefits, a Group RRSP with matching, and real opportunities to grow your career while making an impact in a collaborative, forwardthinking environment. Please apply online for this opportunity. We appreciate your interest in our company! Only those candidates selected for an interview will be contacted. To learn more about Smart Skin Technologies, please click here. #J-18808-Ljbffr