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Job Description: Accounts Receivable Pro Department:Finance Reports to:Controller Location:150 Superior Blvd, Mississauga, Ontario, L5T 2L2 Job Level:Entry-Mid Level Position Type:Full-Time Salary Starting salary: $55,000 or higher, depending on experience Who we are: We are Steel Fire. You probably have not seen our logo everywhere and that is intentional. We work behind the scenes supplying critical fire and life safety products to service companies and major manufacturers across North America and beyond. If you have ever been in a condo, restaurant, hospital, office tower, or warehouse, chances are our products were there quietly doing their job. We serve a few thousand customers across Canada, the US, and internationally. Many of them rely on us as a primary supplier. We have been profitable every year since 1956 and we operate with no debt. We play the long game. We believe business is personal. When customers call, they get people. When issues come up, we deal with them directly. When someone gives feedback, good or bad, we act on it Core Values Deliver WOW Driven by WHY Show your Personality (Be-Personal) Do More with Less Relentless Determination Job Overview and Why this role is not for everyone, but could be for you: At Steel Fire, Collections are not a back-office function. It is a critical extension of customer service and a direct contribution to customer experience. Every interaction matters. While we can recover from a shipping error, a poor collections experience can permanently damage trust. In this role, your communication skills, emotional intelligence, and problem-solving abilities are on full display. You lead with empathy, stay calm under pressure, and work toward outcomes that support both the business and the customer. This role is also not for someone who avoids difficult conversations, prefers limited customer interaction, or needs constant direction. If you like understanding how a business actually works, asking good questions, spotting issues before they turn into problems, keep reading. This role reports directly to the Controller and is an integral part of how Steel Fire protects both its cash flow and its customer relationships. We are a fast-paced organization supporting multiple business entities, and this position requires someone who is highly organized, responsive, and comfortable managing competing priorities. This is an onsite role and requires a consistent presence at our facility, as collaboration and real-time communication are key to success. A significant portion of this role involves direct customer contact. You approach collections as a collaborative conversation, not a confrontation. Whether you are working with a small business owner or a finance team at a large organization, you treat every customer as a partner and engage with professionalism, respect, and dignity. Picture yourself in the role Picture this for a moment... You are managing relationships with over2,900 active customersspread acrossNorth America. This shared service role spans Steel Fire and our other companies, giving you constant exposure to different customers, businesses, and personalities. Some are small business owners who know you by name. Others are structured finance teams inside large organizations. Every account has a story, and you learn them over time. Your day is active and layered. You are not doing one thing at a time. You start your day by reviewing orders on credit hold and work to resolve those first. You actively review this list throughout the day so that accounts with new orders on hold are given priority to resolve. You spend most of your day in the collections platform where you review the worklist and recommended actions for follow ups. You call or email based on your knowledge of what works for that customer and aligns with our business goals. You log the details, note next steps and communicate any concerns to the Controller. You get interrupted by a Slack notification to review an order for release as the customer is on their way. This is now a priority to resolve before the customer shows up. You check the email and see that we received an electronic payment that has not been applied and release the order. You are juggling multiple platforms at once. CRM. ERP. Slack. Email. Payment portals. You stay grounded because being organized and process oriented is in your DNA. You naturally look for smarter, technology driven ways to improve how work gets done, leveraging digital tools and automation to work faster not harder and elevate the customer experience . Systems are not perfect and business is not black and white. You approach the worklist recommendations and credit release decisions with a holistic understanding of the customer relationship. One customer always pays at 48 days, another has a dispute that is leading to credit holds. You adjust the method and tone of your follow-ups appropriately. You help resolve issues early so business keeps moving and trust stays intact. You are not just collecting money. You are protecting relationships, revenue, and reputation at the same time. If reading this makes you think, I like that pace, I enjoy that responsibility, I want to be trusted to make those calls, then this role will feel energizing, not overwhelming. The recipe for success in this role is to be super organized, be a pro multi-tasker, anticipate needs beforehand, and stay accountable for your tasks. If you see collections as a relationship driven function and want to make a meaningful impact on both the customer experience and the business, you will find this role rewarding. Role and Responsibilities Monitor credit hold alerts hourly for entered orders and following up with customers for payment details to release. Manage the daily collection software worklist, including making collection calls (phone and email), logging call details, updating Promise to Pay (P2P) records, and conducting follow-ups as needed. This role is supported by Collection Management Software that helps prioritize work and automate reminders. Your goal is to proactively engage customers through human conversations, resolve issues early, and ensure uninterrupted service. Address customer queries and provide missing documents (e.g. invoices, statements). You are naturally detail oriented, action-focused, and persistent in follow-up. You understand that customers do not always respond quickly, and you are comfortable staying engaged without becoming discouraged. You take equal pride in managing daily administrative work and stepping into new challenges as they arise. Communicate problem accounts to Controller. You anticipate issues before they surface and keep the Controller in the loop so nothing catches the team off guard. Set up new customers in the ERP system and maintain as necessary Assist cash application team member to apply payments correctly against customer account Maintain credit cards in processor portal Process credit card payments weekly Identify opportunities to improve the collections process or software and take leadership role to resolve Qualification and Experience 3+ years Collections experience in a business-to-business distribution environment (product sales) Tech savvy as you will be using Collections Software, Slack, Front to name a few Experience with ERP systems, terminal and point of sale credit card systems You are a naturally curious person that has a need to learn and understand High emotional IQ Experience using collections software or other similar software an asset but not required. Intermediate skills in Excel including lookups and pivot tables. Education College or University Diploma Attributes of Success You are detail oriented and persistent while maintaining a respectful and professional approach. You like seeing the full picture. You enjoy engaging with customers and building strong, trust-based relationships. You communicate with tact and confidence, following up on overdue or pending payments in a firm yet courteous manner. You take pride when customers thank you for how you handled something difficult You like being trusted. You are highly organized, take full accountability for your work, and perform effectively with minimal supervision. Why we think you will love working with us: We provide a competitive renumeration and benefits package. You will be part of a growing and dynamic team. We are a Canadian family owned and operated business without layers of bureaucracy slowing things down. Our industry has proven to be recession, and even covid, proof. This along with we being well run (at least we think so) means we are extremely stable financially. Our leadership is accessible. Our core values are an extension of how we think, walk, and operate, and we would love to work with individuals who feel the same way. Interview Process The interview process starts with a phone interview. Successful candidates from the phone interview will be invited to head office for a facility tour, meet the team, and interview(s). In addition, you will be asked to complete a PXT Profile which is a fit assessment tool that we use. We are very excited to meet exceptional people. Application Review Process: Applications will be reviewed starting Jan 14th, 2026 onwards. It may take upto 3-6 weeks to review initial resumes. We value diversity and are an equal opportunity employer. We are committed to providing reasonable employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply for or if selected for an interview, please contact Human Resources. Your application and any related materials you provide may be processed, stored, reviewed or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.