Job Title

CLIENT INQUIRIES HELPLINE REPRESENTATIVE TEMPORARY (6 MONTHS) REMOTE (ONTARIO) Are you experienced in providing customer service to upset clients or residents? Do you have a calm demeanor and know how to help people feel heard? The Company Our client is a leader in waste management and recycling space. They are looking for Client Inquiries Helpline support to field calls and help people share their concerns and find answers to their questions. The Job As a Client Inquiries Helpline representative, you will handle high-volume inbound calls from residents about recycling pickup changes. Your responsibilities will include the following: De-escalate and resolve calls from frustrated callers Answer general enquiries clearly and professionally Accurately document call details and outcomes in internal systems Follow approved scripts, processes, and escalation protocols Maintain patience, composure, and consistency throughout shifts What you bring to the job You are someone with strong verbal communication skills with the ability to calm upset callers High level of patience, reliability, and professionalism Comfortable handling frequent complaints and confrontational conversations Flexible availability, including some shifts after-hours and on weekends Ability to work fully remote for a six-month contract Comfortable with virtual training and interviews Able to pass a criminal background check Basic computer skills and ability to learn new systems quickly Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference #13704. Expected Compensation: CAD $25 per hour Existing Position Vacancy: Yes I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability. You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.