About the Role: We are a software product development company in Markham looking for a hands-on IT Support Technician. If you enjoy troubleshooting, problem solving, and helping people get back to work, this is the role for you. This is not a call-center role. You will be working in-person, directly supporting our developers, product managers, and admin staff. You will work closely with our Systems & Network Administrator, giving you a unique opportunity to learn high-level skills. This is a great opportunity to gain broad technical experiencefrom hardware repair, desktop configuration management, to managing cloud accounts in M365 and Google Workspace. Key Responsibilities: Ticket Resolution: Serve as the primary point of contact for the IT help desk, prioritizing and resolving daily support tickets, service requests, and break-fix issues. Hardware Setup: Unbox, assemble, image, and configure laptops, desktops (Windows/Mac), and peripherals for new hires. User Administration: Handle daily account management (Add/Move/Change) for Microsoft 365 and Google Workspace. Asset Management: Maintain an organized inventory of IT assets, tracking cables, monitors, and software licenses. On-Site Support: Physically assist staff with desk setups, meeting room AV troubleshooting, and printer maintenance. Systems Support: Assist the Network Administrator with server maintenance, security updates, and infrastructure upgrades. What We Are Looking For: Experience: 02 years of experience in an IT support or technical role (Co-op, internship, and customer service experience counts as experience). New graduates welcome Education: Post-secondary diploma or degree in Computer Systems, IT, or a related field. Technical Skills: o Strong familiarity with Windows 11 and PC hardware. o Practical experience with Microsoft 365 or Google Workspace administration (creating users, resetting passwords). o Basic networking knowledge (understanding of IP, DNS, DHCP, and cabling). Soft Skills: o Hands-on Attitude: You are eager to problem-solve and actively help colleagues resolve their technical issues, whether that means troubleshooting a software glitch via our ticketing system or setting up equipment at their desk. o Eagerness to Learn: You are looking for a role where you can grow your skills under the mentorship of senior staff. o Communication: Strong verbal and written communication skills to document solutions clearly in tickets. Working Conditions: 100% On-Site: This role is located at our Markham office. We value face-to-face collaboration and immediate support for our team. Standard Schedule: Monday to Friday, 8:00 AM 5:00 PM EST, with one hour unpaid break. After-Hours: There is no on-call rotation however rare weekend work may be required for specific projects or maintenance. We value your timeany hours worked on a weekend will be given back as time off in lieu of the following week. Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Benefits: Casual dress Company events Dental care Disability insurance Discounted or free food Extended health care Flexible schedule Life insurance On-site gym On-site parking Paid time off RRSP match Tuition reimbursement Vision care Ability to commute/relocate: Markham, ON L3R 1E6: reliably commute or plan to relocate before starting work (required) Education: DCS / DEC (preferred) Experience: IT support or Technical role: 1 year (preferred) Work Location: In person
Job Title
IT Support Technician