Job Title

Personal Banker BMO Join to apply for the Personal Banker role at BMO We are growing at BMO! With a few new branches in the Lower Mainland to open this year, we are looking to hire exceptional, resultsoriented advisors to join BMOs customeradvice awardwinning Personal Banking team. As a Personal Banker, you will amplify your sales and customer service superpowers to deliver exceptional service to BMOs existing and prospective customers. BMO will work with you to develop and hone your skills, allowing you to feel rewarded for making a real difference in peoples lives. We provide training and offer opportunities to make choices in your career that fulfill goals; and for many, these are newly discovered goals they never knew they had! With BMO, you will enjoy a competitive salary, additional compensation incentives, health benefits, pension, employee banking, and so much more. This is a chance to accelerate your career and live in the top10 most desirable places to live in the world with a thriving economy and a bounty of opportunities. NOTE: Fluency in English is required and additional fluency in Mandarin, Punjabi, Hindi, Cantonese, Italian, Vietnamese, and/or Farsi are assets. Responsibilities Takes a lead in proactively engaging with existing customers and prospects by providing needsbased assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing, and small business solutions). Offers clients advice and guidance on available digital and selfserve options with the goal of making banking easy, simple, and fast. Supports customer transaction needs based on customer traffic. Engages customers to grow BMOs business by reaching out, generating appointments, and building new relationships within the community. Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes. Applies the risk management framework to the portfolio to protect the Banks assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Banks policies and procedures. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customers experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank's assets in compliance with all regulatory, legal and ethical requirements. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications Typically between 2 3 years of relevant experience and a postsecondary degree in a related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed as appropriate for the jurisdiction. Appropriate lending qualifications and designations. Working knowledge of personal and small business customer needs and solutions. Working knowledge of retail investments and lending products. Experience in financial services is an asset. Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications. Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Passionate commitment to helping our customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and teambased environment. Resourceful selfstarter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Specialized knowledge. Verbal & written communication skills Good. Organization skills Good. Collaboration & team skills Good. Analytical and problemsolving skills Good. Salary $38,500.00 $71,000.00 Pay Type Salaried About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From indepth training and coaching, to manager support and networkbuilding opportunities, well help you gain valuable experience, and broaden your skillset. Equal Employment Opportunity BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. #J-18808-Ljbffr