Job Title

Care Access Representative Ottawa CBI Home Health supports people at home and in the community. We are one of Canada''s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada''s Best Managed Companies for the 15th year in a row. Learn more at Because Your Care Matters. CBI Home Health is looking to hire an Afterhours Team Lead in Ontario. Salary Rate: The salary for this position is $42,000 per year. Vacancy Disclosure: This job posting is for a new vacancy. Why CBI Home Health? We''re committed to making a difference in people''s lives and that starts with yours. You''ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day. Our Total Rewards offerings include: Full-time, part-time, and casual opportunities, with flexible scheduling options. Reward and recognition programs, including earned-wage access through our partnership with ZayZoon. Comprehensive Benefit and Retirement packages. Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc. Employee Assistance Program. Paid orientation, training and development with opportunities to grow your career. What you will do Accountable for coaching and troubleshooting with the care access team to provide a superior and responsive patient and family experience. Assist Care Access Supervisor with on boarding and training of new coordination staff. Support performance expectations with team and communicate how performance goals are linked to organizational goals and values. Perform Care Provider scheduling and coordination as part of the coordination team. Evaluate patient interactions with coordination team using call quality behavioral guidelines. Ensures appropriate staffing levels day to day, covering sick days, staff shortages and works closely with the Coordination Supervisor to cover approved vacation. Ensures all calls are documented follow Corporate procedures. Ensures accurate data into scheduling software. Records communication with patients, employees, and any other relevant information in scheduling software. Ensures appropriate data entered into Incident Reporting tool as set out in Corporate procedure. Integrates quality criteria and standards into daily work practice (leads by example) and actively encourages suggestions for continuous quality improvement in all aspects of coordination activities. Provide process improvement and quality improvement ideas to management. What you will need to be successful Minimum of two (2) years'' scheduling experience preferably in the health care or customer service field. Strong working knowledge of Microsoft Office (Word, Excel, Outlook). Strong service orientation giving high priority to client/patient satisfaction. Highly organized with the ability to prioritize workflow. Must be detail-oriented with above average oral and written communication skills. Ability to use sound judgment and make objective decisions. Ability to handle stressful situations with proactively in a respectful, courteous and professional manner. Must have the ability to work independently and also as an effective member of a team. Excellent interpersonal and communication (written and verbal) skills. Dependable and punctual, with a strong interpersonal and problem-solving skills. Excellent verbal and written communication skills. Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.