Job Title

Accounts Receivable Representative - Full-Time New-Line Hose & Fittings is an innovative, customer-centric leader providing industry with vital solutions for the conveyance and control of liquids, gases, and solids. ''Industry Flows Through Us'' . Our specialized products, services, processes, and people support a diverse range of industries and applications - all with the same mission: to keep our customers moving with reliability and value. At New-Line, our people are our strength. We take pride in our talented teams, interactive training programs, use of technology, and commitment to celebrating success. As our business continues to expand, we offer opportunities to cross-train, grow, and advance within the organization, while developing future leaders and subject matter experts. If you''re motivated by a challenging, customer-focused, and progressive work environment, New-Line may be the right place for you. Learn more about us at The Opportunity New-Line is currently seeking a Full-Time Accounts Receivable Representative to join our team in Edmonton. Reporting to the Accounts Receivable Supervisor, this role focuses on responding to and resolving customer account issues using effective collections techniques and strong technical and communication skills. This position plays a key role in maintaining positive customer relationships while supporting timely and accurate collections. The successful candidate will demonstrate excellent communication, attention to detail, and prioritization skills, and will work collaboratively with internal teams to support overall business objectives. This role is posted as full-time. Key Responsibilities In this role, you will: Oversee a portfolio of locations by evaluating customer account status, monitoring payment terms, and negotiating payment arrangements with the appropriate level of urgency while maintaining a standardized collections process Organize daily, weekly, and monthly work activities using a variety of reports to support effective prioritization Develop and maintain strong relationships with internal and external customers, providing timely, accurate, and professional responses to inquiries Process fees, adjustments, and other required accounting entries with a high level of accuracy Reconcile customer accounts, validate ERP entries, and maintain database accuracy, integrity, and documentation Investigate invoice disputes, payment errors, misapplied items, unapplied cash, credit issues, and on-account balances, ensuring timely resolution Access customer portals to generate reports, retrieve remittance documentation, upload invoices, and maintain portal configurations and access Prepare and process multiple payment types, including EFTs, cheque deposits, cash deposits, and credit card payments, using automated and manual ERP processes Process credit applications and complete customer account setup and changes Provide payment backup documentation to internal departments as requested Recommend process improvements and assess impacts on internal and external customers Communicate effectively with internal teams and contribute to broader departmental objectives Assist with other projects or duties as assigned What You Bring You have: Previous experience with collections processes ( required ) Strong attention to detail, accuracy, and an analytical approach Strong organizational and prioritization skills, with the ability to adapt to changing workloads Excellent written and verbal communication skills, combined with an approachable and professional manner Intermediate proficiency in Microsoft Office, particularly Excel Previous experience with Sage 300 ( preferred ) Knowledge and experience using third-party payment portals for customer invoice submission Post-secondary education in accounting, business administration, or equivalent experience in a business-to-business environment 35 years of experience in a similar accounts receivable or collections role Why You''ll Love It Here & How You Can Grow At New-Line, this role offers more than day-to-day accounting work - it''s an opportunity to be part of a supportive, growth-focused organization. Why you''ll love working here: A collaborative, respectful, and team-oriented culture A professional environment that values accuracy, accountability, and customer relationships Flexible part-time scheduling that supports worklife balance Ongoing learning and exposure to systems, processes, and cross-functional teams Recognition of contributions and support for team success Your career path at New-Line: Strengthen your expertise in accounts receivable, collections, and financial operations Expand your skills through cross-training and involvement in special projects Grow into advanced accounting, finance, or leadership roles as opportunities arise Build a long-term career with a stable, growing Canadian company that invests in its people Our Commitment New-Line offers a diverse and inclusive work environment focused on team growth and shared success. We support a healthy work-life balance and provide access to extensive benefits, company events, and bonus programs, where applicable. We thank all applicants for their interest; however, only those selected for an interview will be contacted, based on qualifications. Job Type: Full-time Pay: $55,000.00-$70,000.00 per year Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Tuition reimbursement Vision care Wellness program Work Location: In person