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Job Title


Mental Health Worker


Company : Pinecrest-Queensway Community Health Centre


Location : Ottawa,


Created : 2026-01-15


Job Type : Full Time


Job Description

Job Title: Mental Health Worker Department: Integrated Health Care Status and Hours: Regular Full-Time, 35 hrs/wk Pay scale: $32.462/hr to $38.189/hr Reports to: Manager, Community Mental Health Deadline: Until Filled Benefits include: 4 weeks vacation plus other leave entitlements Extended Group Health benefits Flexible Health & Wellness Spending Account HOOPP This position is an existing vacancy. Who are we? Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve.We work in partnership with individuals,families,and communities to achieve their full potential, payingparticular attentionto those who face barriers to care due to race, gender, income and/or ability.PQCHC is an equal opportunity employer and values diversity in its workforce.If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation. Job Summary The Assertive Community Treatment Team is looking for a Mental Health Worker to join their team. Under the general direction of the ACT Team Manager and as a member of the ACT Team, the Mental Health Worker provides advocacy and support services to clients and families affected by mental illness. The Team works from a psychiatric rehabilitation perspective, to provide client-centered treatment, rehabilitation, and support to referred clients. Job Specific Responsibilities Conduct comprehensive client assessments using a peer support lens (includes in vivo discipline specific and multi-disciplinary assessment instruments, client self-assessment, family assessment, reports by other service providers, etc.), in collaboration with other ACT Team members and the client, develop individualized client development plans. Assume responsibility for the treatment, rehabilitation, and support of assigned clients within the context of the mini-team and the larger ACT team. Provide direct assistance with symptom management (includes medication delivery if needed, 24-hour crisis support, individual clinical relationship, etc.). Provide direct assistance with instrumental functioning - employment, social relations and/or activities of daily living (includes in vivo skill teaching, environmental modifications, side-by-side assistance, assistance with transportation, etc.) Facilitate an optimally supportive environment including assistance with meeting basic needs, a supportive social environment, and supportive family relationships. Advocate on behalf of clients and their families. Refer clients, and introduce them to supports and initiatives within the community, identify opportunities for client empowerment Assist clients with social functioning including developing and facilitating groups with clear skill building and developmental objectives. Support with the design, implementation, and monitoring of recreation service activities including maintaining budget and statistics. Participate in daily ACT team meetings to review clients and organize daily assignments. Complete and maintain all necessary documentation as per ACT and professional standards (includes client assessments, treatment/rehab plans, progress reports, client Kardex/log, client contact schedule, etc.). Monitor, revise and enhance client progress and revise treatment/rehabilitation plans as indicated. Ensure continuity of client care is maintained through exchange of information and communication with the client, family physicians, family members, and other service providers who may be involved with the client. Secure resources by preparing reports, completing application forms/letters as required. Participate in the design, implementation, and evaluation of program services to meet the needs of the program. Complete all required non-clinical administrative documents (e.g., workload measurement, quality improvement, forms, etc.). Networking and Development Related Activities Establish and maintain effective working relationships with local service providers, stakeholders, and families. Work collaboratively with other ACTT teams, local employers, service providers and community stakeholders in the provision of service to ACT clients. Provide consultative services to community agencies and the public: act as resource/speaker on mental health issues. Ensure service provision is consistent with local/regional mental health system planning. Keep up to date, re: professional standards by reviewing current literature, attending workshops/seminars, networking with colleagues, etc. Maintain an up-to-date record of community resources/contacts. Team Related Activities Work as a member of a multidisciplinary team and participate in team and staff development opportunities. Participate in client recreational activities as scheduled. Participate in team, staff, Board and committee meetings, and other Centre activities as required. Common Responsibilities Working in a manner that preserves confidentiality and seeks to minimize risk in keeping with Privacy and Confidentiality Policies and Procedures. Working in a manner that incorporates health promotion and recognizes the determinants of health. Incorporating and strengthening collaborative and interdisciplinary teamwork. Respecting and valuing the diversity of communities and individuals. Contributing to the Centre''s activities to collect, analyse and report on data and relevant information, and participate in research. Maintaining competence, and where applicable, a professional licence to practice. Supporting the Centre''s student and volunteer placement programs. Promoting awareness of and participation in Centre activities. Contributing to the Centre''s work by participating in meetings and committees. Working during both regular and extended hours of operation in locations identified by the Centre. Contributing to the Centre''s efforts to secure and maximize resources for current and new programs, services, and activities. Participating in the Centre''s efforts to enhance its capacity through staff development. Working in a manner that supports the Centre''s Occupational Health and Safety Policies and Procedures. Qualifications Degree in one of the behavioral sciences (e.g., social work, psychotherapy) and/or an acceptable combination of education/training and experience. 3-5 years working with people diagnosed with severe and persistent psychiatric illness. Experience in providing community-based mental health services including crisis intervention, group work, referral, and advocacy. Clinical skills: ability to provide psychoeducational and therapeutic mental health services to families of clients. Thorough knowledge of and proficiency in current community mental health assessment and intervention techniques. Knowledge of mental illness from a bio-psycho - social perspective and experience working with clients with complex mental health issues. Must have strong commitment and belief towards a client centered practice and nonjudgmental attitude; ability to establish supporting and trusting relationships with personal experiencing mental health issues. Demonstrated ability to work in a multi-disciplinary team environment. Administrative skills: completing reports and maintaining client records; working in a computerized (Windows) environment. Requirement to work regularly scheduled day, evening, and weekend shifts as well as scheduled on call shifts. English essential; Bilingualism and other languages an asset. Valid Ontario Driver''s license, access to a dependable vehicle in safe working order and appropriate insurance coverage.