Job Title

Customer Service Manager Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports To: Hospital Manager About Us Were the Lower Mainlands preferred spay and neuter clinic accessible, efficient, and customer-centered. Our mission is to make quality pet care affordable for everyone while keeping our clinic running like a welloiled machine. Position Overview The Customer Service Manager ensures smooth, compassionate, and efficient client service from checkin to checkout. Youll lead our reception and clientcare team, handle escalated client concerns, manage daily scheduling flow, and act as the bridge between clients and the medical team. Key Responsibilities Team Leadership: Oversee front desk and client service staff; coach for consistency and empathy. Lead daily huddles and assign frontend roles to match appointment flow. Client Experience Management: Greet clients and ensure a positive, efficient, and caring experience. Handle escalations with professionalism and empathy ensuring both client satisfaction and staff protection. Monitor client feedback and propose service improvements. Operational Flow: Manage daily appointment flow, checkins, payments, and followup calls. Liaise with technicians and veterinarians to maintain realtime awareness of clinic pacing. Implement and uphold frontdesk SOPs, ensuring smooth operations across busy days. Training & Standards: Onboard and train new frontofhouse team members. Reinforce communication standards, tone, and clientservice consistency. Administrative Support: Assist with inventory counts, reporting, and daily reconciliation. Support in managing client databases, reminders, and scheduling accuracy. Qualifications 2+ years experience in customer service or client relations (retail or clinic setting). 1+ year of team lead or supervisory experience preferred. Comfort working in fastpaced, highvolume environments. Excellent communication, conflictresolution, and multitasking skills. Passion for pets and empathy for both animals and their people. Why Youll Love It Here Competitive pay aligned with leadership responsibility ($19$22/hr). Supportive, nodrama team that values efficiency and kindness. A chance to shape the client experience in an accessible, communitybased clinic. Opportunity to grow into Clinic Manager or Operations Lead roles. #J-18808-Ljbffr