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OverviewTake a look: A day in the life of a Unilingual Case ManagerTake a look: A day in the life of a Bilingual Case ManagerThis role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.Salary Grade: 213 From: $97,184.05LocationsWe anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:Guelph - UnilingualGuelph - BilingualHamilton UnilingualHamilton BilingualKingston - UnilingualKingston - BilingualLondon - UnilingualLondon - BilingualNorth Bay - UnilingualNorth Bay - BilingualOttawa - UnilingualOttawa - BilingualSault Ste. Marie UnilingualSault Ste. Marie - BilingualSt. Catharines - UnilingualSt. Catharines - BilingualSudbury UnilingualSudbury - BilingualThunder Bay - UnilingualThunder Bay - BilingualTimmins - UnilingualTimmins - BilingualToronto - UnilingualToronto - BilingualWaterloo- UnilingualWaterloo - BilingualWindsor - UnilingualWindsor - BilingualJoin Our TeamWhere Potential Meets Purposeat WSIBAt the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, were committed to making workplaces safer and supporting recovery every step of the way.Why Work With Us?When you join WSIB, youll have the chance to bring your potential to a purpose-driven organization.Grow your career through diverse opportunities and continuous learningBe valued and recognized for your contributionsWork in a supportive, team-focused environmentAccess comprehensive health, wellness, and a defined benefit planReceive a competitive salary and, where applicable, a bilingual language bonusAbout the Opportunity: Case ManagerAre you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career movewhere your potential meets purpose.What Youll DoMake informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providersGather and analyze information from multiple sources to assess eligibility and progress cases efficientlyAdapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomesCollaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where neededExecute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activitiesFacilitate open communication between workplace parties, supporting a safe and sustainable return to workIdentify and address barriers to recovery and return-to-work, leveraging resources and expertise as requiredResolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent mannerWho You AreSound decision-making skills and the ability to weigh complex informationExceptional communication (verbal and written) with empathy and clarityAdaptability to evolving situations and client needsStrong teamwork and collaboration within multidisciplinary teamsDemonstrated ability to follow through and deliver resultsWhat You Will BringEducationUniversity completion at undergraduate level.ExperienceTwo years prior experience in Adjudication or Case Management and Customer Service.Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome.Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution.This position is currently eligible for an education equivalency.Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level.Education LevelsCollege diploma program of over one year and up to two years plus 6 years of experienceCollege diploma program of over two years and up to three years plus 4 years of experienceThere are no equivalencies for established professional certifications and/or designations.Our Commitment to Equity, Diversity, and InclusionWe respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.The WSIB is committed to being accessible and inclusive, and following barrierfree and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.Disclosing Conflicts of InterestAs public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest.Privacy InformationWe collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes.As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.To ApplyFor this position, please submit your application by the closing date. #J-18808-Ljbffr