Job Title

Job Title and Company Customer Care Representative Connect Hearing Canada Company Overview Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We are passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace. Eligibility Are you looking for an opportunity to make a difference? Are you comfortable working in a fastpaced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative. Location and Schedule Working Location: North Vancouver, BC Schedule: Tuesday to Saturdays (business hours) Reporting to: Regional Clinic Manager Responsibilities Providing exceptional customer service in person, over the phone and by email Scheduling appointments and organizing files for the clinics Hearing Care Professionals Managing and maintaining client accounts while building relationships Working with insurance companies to ensure successful thirdparty billing operations Assisting with cleanings and minor inclinic device repairs dont worry, training provided! Benefits Starting wage of $20 per hour for fulltime employment Extended health benefits package from day one 3 weeks vacation to start, increasing with tenure 6 days of personal time in your first year Additional days off, including your birthday! TuesdaySaturday business hours Eligible for monthly bonus Growth and development opportunities, including education sponsorship Qualifications Strong communication and customer service skills Experience or willingness to work on and reconcile accounts receivable Alignment with our value of helping others CanDo attitude, love to learn, and passion for growing knowledge Additional Information If youre willing to go all in and learn, wed still love to hear from you! Apply today, we look forward to reviewing your application. More About Us: We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation. Equal Opportunity Employer Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidates ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. #J-18808-Ljbffr