Job Title

Account Manager, Digital MarketingThe Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content Strategy & Development, and much more!Were looking for a strategic, results-driven, and relationship-focused Account Manager to join our team! At our agency, this role is referred to as Client Success Manager, and its integral to managing client relationships, leading strategic direction, and ensuring the flawless execution and optimization of performance marketing campaigns (Paid Media, SEO, CRO, Web).This is an exciting position at a fast-moving agency that is focused on challenging industry norms and developing programs that are best in class.Were working in a hybrid model! Were looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week.Team Member TraitsPersonal CharacteristicsCares greatly about their clients, coworkers, and selfHighly empathetic, positive, respectful and competitiveOpen-minded, curious, inclusive and trustworthyHard-working, prompt, organized, effective, detailed, and has meticulous follow-upA passion for learning and improvingA natural problem solver that identifies solutionsSense of humourAbility to think quickly and learn fastIs a team player but also knows how to work independentlyAbilities & SkillsAble to work closely across departments to execute programs with multiple monthly recurring servicesStrong expertise in performance marketing, including Paid Media, SEO, CRO, and web strategy, with a proven ability to translate technical insights into actionable client recommendationsExceptional analytical skills to leverage data and consumer behaviour trends for strategic decision-makingAdvanced budget management skills, confidently overseeing complex, multi-channel marketing budgets to ensure ROI and efficiencyExcellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience.Baseline knowledge of creative/organic services (social media, branded content, influencer marketing, etc) is considered an assetExperience4+ years in account/client management within digital marketing, with a significant focus on performance marketing3+ years of experience reporting on advanced marketing campaigns, including data storytellingProven track record of upselling and driving growth through strategic client partnershipsExperience in a marketing agency is strongly preferredKey ResponsibilitiesThe ebbs and flows of work at an agency may require you to pitch in on a variety of projects in different ways. The right candidate will embrace the diversity of this environment, and view it as an opportunity to learn and try new things.Strategic Execution & Program ManagementOversee multi-service campaigns, ensuring seamless integration of Paid Media, SEO, CRO, and Web strategies to achieve client goalsCoordinate with internal teams, using performance marketing knowledge to clearly outline work to supporting departments to ensure tasks are being completed in a successful and timely mannerHold regular meetings, discussions, and brainstorms with different teams to optimize campaigns and hit KPIsClient Leadership & ReportingBuild and nurture strong client relationships, fostering trust and positioning yourself as a strategic partnerProactively identify and solve client challenges, leading with expertise and confidence while involving Account Directors when necessary for contentious issuesLead client reporting meetings, effectively communicating data-driven insights and strategic recommendationsConfidently create reporting and strategy presentation frameworks with a logical flow, speaking to multiple sections during presentationsCreate and highlight strategic recommendations through storytelling and harnessing strong service knowledgeUpsell services (where beneficial to the client)Produce clear and concise emails to clients with minimal oversight, building a strong relationship by fostering trust and transparencyNew Client SetupsLead implementation of a digital media strategyPartner with your clients to quickly understand their business, industry, and competitorsDevelop and implement budgets aligned with clients key business objectives, ensuring efficient resource allocation throughout the yearManage and work with various departments to set up, oversee and launch new digital marketing servicesAbout The Influence AgencyThe Influence Agency is a team of digital marketing professionals that specialize in custom digital marketing campaigns. Our team is comprised of passionate, talented, creative and hard-working people that put our clients first. We know our work matters and go to work every day with a sense of purpose.CultureOur office culture is one of challenging work and fun. The office features an arcade machine with over 30,000 games, a beer tap, and a vibrant staff that enjoys positive energy and laughter. Everyone is encouraged, enabled and recognized for implementing their own innovative ideas.We hold office events, quarterly socials and go to different industry-related events. We are looking for new teammates that add to our existing culture and can maintain a positive attitude and sense of humour while managing the pressures of client work.We continue to strive to have a workforce that is representative of the diverse population in the GTA. Respecting all cultures and backgrounds is at our core and we encourage people from all walks of life to apply.If you enjoy a corporate environment with tight oversight and hovering management, this is not the right role for you. We are looking for individuals that appreciate mentorship and support, but also have the attitude of a self-starter.Progressive CompensationCompetitive base salary + commission opportunitiesA thriving team member has the opportunity to see growth in their personal development and careerAn additional $1,000 / year that can be put towards industry/work-related education.Free parking at the office (first come, first served!)Lunches delivered to the officeFull health benefits after the probationary period4 weeks vacation + extended break over holiday season + extended long weekends + Summer FridaysA Work From Anywhere program that can be used for up to 2 weeks a yearAll the equipment you need to be able to work at home comfortably #J-18808-Ljbffr