Role Details:Hybrid: 4 in Office DaysLocation: 72 Fraser Avenue, Toronto ONAs Senior Director of Product Design, you will lead and grow a multi-layer product design organization responsible for elevating interactions, systems, and end-to-end experiences across a highly complex suite of enterprise software and consumer-facing digital products in food retail, food service, and hospitality space.This role is pivotal to maturing Product Design into a core strategic driver of business outcomes. You will define the quality bar, shape design operations and systems, and influence product direction through clarity of thinking, strong judgment, and disciplined execution.You will operate in an environment with high ambition, competing priorities, and strong cross-functional perspectivesparticularly across Product Management and Engineering. Success requires maturity, negotiation strength, and comfort operating without perfect clarity.Youll work alongside a high-calibre group of leaders and practitioners with backgrounds spanning IDEO, frog, Fjord, McKinsey Design, and high-growth startups. This is a team that values rigor over theater, healthy debate over harmony, product over process, and outcomes over output.Now, if you were to come on board as our Senior Director, Product Design-, wed ask you to do the following:Lead the Product Design Practice at a Leadership LevelSet and evolve a portfolio-level product design vision across enterprise platforms and customer-facing channels.Lead, coach, and scale a multi-layer design organization (Directors, Managers, Principals, and Senior ICs).Represent Design with confidence in senior and executive forums, advocating for experience quality, scope discipline, and long-term product health.Model calm, decisive leadership in fast-moving, high-pressure environments.Navigate Complexity & Influence OutcomesDiplomatically navigate organizational friction without escalationearning trust while holding firm on design standards.Partner closely with Product and Engineering leaders, developing deep empathy for their constraints while challenging assumptions and unrealistic scope.Negotiate trade-offs with clarity and convictionknowing when to push, when to reframe, and when to say no.Elevate Craft, Systems & ThinkingMove the organization beyond screens toward systems thinking, service design, and operationally-aware experiences.Push the boundaries of UX/UI by exploring AI as an interface, not just a featurerethinking workflows, decision support, and humanmachine collaboration.Grow and evolve design systems, content, and accessibility practices to scale quality and consistency across products.Outcomes over OutputChampion a problem-first mindset, designing for outcomes rather than output.Ensure design work holds up in real physical operational environments, not just ideal scenarios.Establish clarity around Think you have what it takes to be our Senior Director of Product Design? Were committed to hiring the best talent for the role. Heres how well know youll be successful in the role.1215+ years in Product Design, with 5+ years in senior leadership roles.Proven experience designing for complex enterprise and operational software.Demonstrated ability to lead 1020+ designers across multiple teams or product lines.xperience partnering with executive leadership and translating design value into business terms.A track record of delivering measurable business impact through design-led initiatives or transformations.Strong expertise in interaction and visual design, grounded in systems-level thinking.Demonstrated experience with organizational planning, resource negotiation, and budget ownership.Fluency in DesignOps, design systems, and cross-functional collaboration at scale.Familiarity with AI
Job Title
Senior Director, Product Design