A leading service provider in Ontario is seeking an IVR Analyst to enhance operational excellence. You will act as a subject-matter expert in Lean methodologies, collaborating with stakeholders to uncover efficiency opportunities in IVR systems. The ideal candidate has extensive IVR analyst experience in a regulated environment, strong problem-solving skills, and the ability to facilitate process improvement workshops. This role offers substantial opportunities for personal and career development, along with a competitive salary and benefits. #J-18808-Ljbffr
Job Title
IVR & Self-Serve Transformation Analyst