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What is ElectionBuddy Recent global events have ignited a digital revolution in the election industry, and we''re at the center of it. Around the world, voters are calling for one simple but powerful change: the ability to cast their ballots online, quickly, securely, and effortlessly. From electing leaders to weighing in on defining decisions, people want instant access and immediate results. That''s where we come in Our core purpose is Accessible Democracy Around the World, and our commitment to ensuring every voice can be heard, no matter where they live or what barriers stand in the way. If you''re driven by meaningful impact and energized by the chance to shape the future of how people vote, we''d love to have you on this journey Our highly supportive and collaborative team creates an exciting, energetic place to grow your career. We thrive because we set the bar high, work with purpose, and bring on smart, passionate people who live our core values. Life at ElectionBuddy moves fast (in the best way) with big opportunities, meaningful challenges, and plenty of rewards along the journey. We''re looking for A players who want a fulfilling career and are as passionate and excited as we are to get us to the next level Where Purpose Meets You If you''re the Onboarding Sales Expert we''re looking for, you''ll step into a highly visible role on a fast-growing, ambitious team that''s redefining how organizations run fair, secure, and transparent elections around the world. Your work won''t live in a silo; it will directly influence our growth, our customers'' success, and the real-world impact of the decisions they make using our platform This role is made for someone who loves variety, connection, and momentum. You''ll wear multiple hats: sales strategist, trusted advisor, and onboarding champion, guiding customers from their first conversation through confident, successful adoption. No two days are the same: one day you''re leading an engaging product demo, the next you''re supporting an onsite vote, attending a tradeshow, or helping a customer bring a high-stakes election to life. Most importantly, this is work that matters. Our customers include professional associations, homeowner associations, unions, universities, and religious groups that make decisions to shape communities and livelihoods. As an Onboarding Sales Expert, you''ll help ensure those voices are heard, securely, confidently, and fairly, every step of the way. New to election concepts? No problem If you''re passionate about exceptional customer experiences and helping clients succeed, we''ve got you covered. Our immersive ElectionBuddy Academy equips you with everything you need, from platform expertise and industry regulations to hands-on experience with the diverse organizations we serve. You''ll emerge confident, capable, and ready to excel. Join us, grow with us, and help shape the future of voting worldwide Key Accountabilities As an Onboarding Sales Expert, you''ll: Own the first renewal experience for your assigned customers, ensuring a successful next vote, and fostering a long-term, recurring partnership Prepare and deliver renewal agreements after reviewing the summaries of the past vote that highlight past success and quantify the value of continuing with ElectionBuddy Prepare and deliver compelling proposals, presentations, and promotional materials that clearly communicate value and address customer needs Lead strategic check-ins and renewal requirements meetings to identify potential churn risks and provide the necessary training to ensure a seamless renewal Develop and implement retention strategies and renewal forecasts to achieve Net Retention targets and minimize annual churn Strengthen relationships with current clients at industry events and community meetings to foster long-term loyalty and secure multi-year commitments Represent ElectionBuddy professionally at industry events, conferences, trade shows, community meetings, and onsite customer engagements Collaborate closely with Services, Customer Success, and support teams to ensure a consistent and seamless customer journey Monitor onboarding progress, adoption metrics, and customer feedback to proactively address risks and blockers Maintain accurate records and reporting related to sales activities, customer interactions, and pipeline management using company systems and tools Contribute to the continuous improvement of onboarding processes, documentation, and best practices Candidate Profile: Skills and Qualifications 1-3 years of experience in sales, onboarding, or customer success roles and a passion for helping people Strong consultative selling and relationship-building skills Proven ability to guide customers through onboarding and early adoption Valid passport and the ability to travel up to 25% for voting events Excellent verbal, written, and interpersonal communication skills A talent for problem-solving, and with a customer-first mindset Confidence working independently and collaboratively within a supportive team Curiosity, enthusiasm, and a desire to learn the ins and outs of elections, meeting votes, and our platform Help First: Strong soft skills and a talent for understanding and managing customer expectations Roll With It: Adaptable, quick-thinking, and energized by change and variety Do It Well: Excellent communication, fast and accurate typing, and top-notch time management to juggle multiple priorities Be Curious: Love solving problems, meeting new people, and working independently to find great solutions Enjoy the Journey: Results-driven, motivated by success, and excited to celebrate wins with customers and teammates Location We''re looking to grow our Canadian Team to stay closely connected with our customers and their time zones. Enjoy a flexible mix of virtual and on-site work, with opportunities to attend and support tradeshows. Bonus: Being near a major Canadian International airport makes your adventures (and work travel) even easier. Join us and help shape elections around the world Why You''ll Love Working With Us Competitive pay and recognition for your contributions Extended Health Benefits to keep you feeling your best Exciting travel to tradeshows and support global initiatives Fast-track learning with ElectionBuddy Academy and mentorship Supportive, collaborative, and high-energy team that celebrates success Driving real impact by helping organizations run fair, secure votes Professional growth, especially in client relationships, problem-solving, and project management Next Steps If you''re excited to guide customers to success and play a meaningful role in the future of electronic voting, get in touch with us today by applying at Job Types: Full-time, Permanent Pay: $35,500.00-$55,000.00 per year Benefits: Casual dress Company events Disability insurance Extended health care Life insurance Work from home Work Location: Hybrid remote in Edmonton, AB T6E 5Y4