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We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The HANA & Persistency Development organization is responsible for building and delivering SAPs Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud and the SAP HANA Cloud Data Lake. Part of the HANA & Persistency Development organization, the Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams. THE ROLE We are seeking a HANA Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, handson position. You are going to be responsible for: Supporting customer and different SAP organisations with complex HANA projects, acting as a bridge to the development organisation. Contributing to critical customer escalations, customer care programmes and quality initiatives. Supporting the implementation of proofofconcept projects at early product stages. Providing product feedback to the HANA Development team. Supporting the most complex and technically challenging HANA implementations. Role Requirements (musthaves) University degree or equivalent, preferably with solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable. Advanced knowledge in relational database technologies. Experience with HANA administration and performance optimisation. Experience collecting and analysing complex traces. Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problemsolving skills. Advanced communication skills for proper interaction with customers and internal stakeholders. Relationship and trust building skills. Experience with operations of large business applications/systems. Ability to learn autonomously and without guidance. Comfortable managing uncertainty. Optional skills (nicetohaves) Knowledge of HANA core development and modelling (Information Models, SQLScript, CDS Views etc.) Knowledge of SAPs warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAPs suite solutions (e.g. Suite on HANA, S/4HANA) Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.) Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.) Knowledge of cloud computing concepts and services. WORK EXPERIENCE Minimum of 3 years of professional experience, preferably in customerfacing roles. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in endtoend business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purposedriven and futurefocused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAPs culture of inclusion, focus on health and wellbeing, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realise their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: . Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAPs commitment to pay equity. SAP provides the annualised compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 74,600 - 156,800 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking SAPNorthAmericaBenefits.com. Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 442974 | Work Area: SoftwareDesign and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LIHybrid #J-18808-Ljbffr