Job Title

Join to apply for the Mobile Mortgage Specialist Assistant role at TD. Get AI-powered advice on this job and more exclusive features. Work Location Victoria, British Columbia, Canada Hours 15 hours per week (parttime) Line Of Business Personal & Commercial Banking Pay Details $23.37 - $31.20 CAD per hour. TD is committed to fair and equitable compensation opportunities. The actual base pay may vary based on skill, experience, location and business needs. Candidates are encouraged to discuss compensation with recruiters for rolespecific details. Job Description TD is growing its Mobile Mortgage Sales Force and is seeking performancedriven individuals to join our dynamic team. The Mobile Mortgage Specialist (MMS) sales team is a national retail channel responsible for acquiring new mortgage and home equity line of credit business within Canadian Personal Banking (CPB). The Mobile Mortgage Specialist Assistant (MMSA) supports the specialist by handling credit administration, customer service and administrative tasks, enabling specialists to focus on sales and business development while ensuring accuracy, efficiency and timely commitments. Job Details Parttime position, minimum 15 hours; additional hours up to 37.5 per week based on volume. Work volumes are received directly from the associated MMS during scheduled hours. Position is primarily remote, from home office or a specific TD location. Flexible scheduling in partnership with the associated MMS and the Manager, MMS Assistants. Key Accountabilities Customer Maximize support in credit administration. Maintain good relationships with partners, following up, responding to questions and escalating issues to MMS or DM when necessary. Gather client documentation after initial MMS customer meeting and process credit application. Process assigned work volumes accurately and efficiently, supporting the specialist and business timelines. Support the customer journey through the deal process and clarify mortgage suite details, product or policy as needed. Shareholder Ensure all supporting documentation is received and validated according to internal processes and regulatory requirements. Contribute to achievement of MMS credit quality objectives and individual targets. Meet and, where possible, exceed timeline commitments by processing transactions accurately and on time. Partner with administrative support groups to facilitate the endtoend credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and channel operating policies and procedures. Contribute to operational excellence and support process improvement opportunities. Escalate nonstandard or highrisk transactions or activities as necessary. Comply with Bank Code of Conduct. Be knowledgeable of the full mortgage suite of products and services. Employee / Team Participate fully as a team member, promoting service quality, innovation and teamwork, and ensuring timely communication of issues. Continuously enhance knowledge and engage in knowledge transfer within the team and business unit. Actively participate in performance management to support personal and professional development, including coaching sessions. Participate in team meetings, employee surveys, action planning and training sessions. Assist others in completing assigned duties to contribute to team success. Create a fair, positive and equitable environment supporting a diverse workforce. Act as a brand ambassador for the business area/function internally and externally. Breadth & Depth Requires established customer service skills for routine activities and multistep transactions. Broad knowledge of the basic product suite. Understanding of how assigned duties relate to others in the customer or sales team. Identifies and assesses customer problems using standard procedures, escalating nonstandard issues. Impacts team results through service quality and information accuracy. Follows RESL procedures and practices, recommending process improvements. Uses communication skills to clarify product and process information with composure. Develops required working knowledge through formal training or experience. Reports to a Manager or higher. What We Are Looking For Minimum of 1 year in a clientfacing and/or administrative role. Mortgage/credit lending experience. Superior computer and technology skills, including MS Office (Word, Excel, PowerPoint). Highly organized selfstarter, capable of working independently and multitasking in a fastpaced environment. Excellent timemanagement skills and ability to meet or exceed timelines and SLA expectations. High-level accuracy and attention to detail. Excellent customer service and strong interpersonal and communication skills. Willingness to work variable hours, including evenings and weekends. Who We Are TD is one of the worlds leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses globally. TDs vision is Be the Better Bank and its purpose is to enrich the lives of customers, communities and colleagues. Our Total Rewards Package Base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Additional Information Job opportunity is subject to provincial employment regulations. Kindly note that each province or territory in Canada may have its own requirements. Colleague Development Regular career, development and performance conversations with managers, an online learning platform, mentoring programs and various career paths are available to help you unlock future opportunities. Training & Onboarding Comprehensive training and onboarding sessions will be provided to ensure preparedness for the new role. Interview Process Interviews will be scheduled with interested candidates. Outcomes will be communicated via email or phone call. Accommodation Your accessibility is important. Let us know if you require accommodations such as accessible meeting rooms or captioning for virtual interviews. Language Requirement (Quebec Only) Sans Objet. Seniority Level Entry level Employment Type Parttime Job Function Finance and Sales Industry Banking Referrals increase your chances of interviewing at TD by 2x. Get notified about new Mortgage Assistant jobs in Victoria, British Columbia, Canada. #J-18808-Ljbffr