Job Title

Assoc., Exprience client TD Canada Trust invites applicants for the role of Customer Experience Associate, located in Saskatoon, Saskatchewan, Canada. Dtails de la rmunration: $22.00 - $27.21 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and longlasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing and prospective TD customers. On the branch, we understand customer needs and identify opportunities to promote products and services, refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience. Lieu de travail: Saskatoon, Saskatchewan, Canada Horaire: 15 Secteur dactivit: Services bancaires personnels et commerciaux Job Description: Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact. We are looking for a Customer Experience Associate who can effectively understand customer needs and advise the bestsuited banking solutions for a positive experience. In This Role, You Will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend suitable solutions while exercising discretion in confidential matters. Respond to and resolve customers' concerns using standard procedures and escalating nonstandard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence. Job Requirements: High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and timemanagement skills to work in a fastpaced environment. Handson knowledge of using MS Office (Word, Excel, and Outlook) and the internet. A gogetter who can exercise initiative and be accurate and detailoriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. #J-18808-Ljbffr