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Customer Care (Casual) | Vancouver-based | $23.25 an hourJoin or sign in to find your next jobJoin to apply for the Customer Care (Casual) | Vancouver-based | $23.25 an hour role at ArticleCustomer Care (Casual) | Vancouver-based | $23.25 an hourJoin to apply for the Customer Care (Casual) | Vancouver-based | $23.25 an hour role at ArticleGet AI-powered advice on this job and more exclusive features.DescriptionHey, were Article . Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As aApplication Deadline: 2 June 2025Department: Customer CareLocation: VancouverCompensation: $23.25 / hourDescriptionHey, were Article . Since 2013, we've been creating remarkably better furniture experiences one sofa at a time. As a Customer Care Associate, youre the face of Article to our customers, making every customer interaction a delightful one.ImportantLocation: You must be based in the Greater Vancouver/Lower Mainland areaWork set up: You can work in the office, or 100% remote (within the Lower Mainland)Scheduling: Your work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.All shifts are 8 hours long. The available shifts are:9:00 am - 5:00 pm PST11:00 am - 7:00 pm PSTMinimum Availability: minimum 5 days per week.Required AvailabilityFridaySaturdaySundayMondayRequired 3-week Training Schedule: 3 weeks of full-time trainingJuly 7th to July 25thDaily hours of 8:00 am - 4:00 pm PST2 days of in-office training (July 9th and 10th)Holiday Blackout: For the first 3 months of your employment, you will not be able to book any time off for vacation (July 7th to October 6th)We provide you with: a laptop, a second monitor, a keyboard, a mouse, and a headsetAs a Casual EmployeeAfter your first three weeks of training, youll be supporting weekend coverage (Friday, Saturday, Sunday and Monday), plus available weekdaysTo start, youll work 5 x 8-hour shifts per week. Shifts may fluctuate between 3 and 5x 8-hour shifts in the next few months based on business needsMore shifts are available based on your availability and the demands of the business$23.25 per hour + 4% vacation pay25% discount on all Article furnitureWhat You'll DoThe Article Customer Care team strives to offer a remarkably better customer experience through a variety of channels, including phone, email, chat, and more. This role is for you if you enjoy working independently while providing resolutions to our customers through authentic connections.Get To Know Our TeamWe have over 50 Customer Care Associates working closely with different departments, including Logistics, Marketing, Creative, and Product teams to ensure a seamless experience for our customers.We provide a balanced approach when evaluating your performance to provide specific feedback on how and where you can grow (from promotions to special projects). We believe in providing timely, honest and thoughtful feedback. When you start with us, you will work closely with your Customer Care Team Leader to ensure you're set up for success.As a team, we walk the walk when it comes to Win Together, your teammates and managers have your back and create a supportive workplace of respect, fairness and fun.Who You AreAs a Particle (people of Article), you will have a high level of empowerment to solve challenging, meaningful customer problems the best way you can.You love solving problemsBringing in a customer-obsessed attitudePreference will be given to those with previous contact/ call centre experienceExperience in conducting 'Pre-purchase' callsYou're happy to switch between phone calls, emails, and live chats as requiredYoure tech-savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP/ CRM-like system)Youll need to have a stable internet connection with a minimum speed of 30 Mbps (ideally 50+ Mbps)Legally able to work in CanadaBe based in the Greater Vancouver/Lower Mainland area of British ColumbiaCompletion of a criminal background checkInterview SchedulePhone screens with Talent Acquisition team: (Start the week of June 9th)Video Interviews with Customer Care Leads: (Start June 12th)Hiring Decisions by (Start June 18th)Offers: (Start June 19th)First Day: July 7th, 2025Training Schedule: (July 7th - July 25th)Vacation Blackout Period: 3 months - July 7th to October 6th#INDARTICLECCArtificial Intelligence (AI) In HiringAt Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.From us, you can expect that humans will carefully review every application. We do not use artificial intelligence or ranking algorithms in our hiring decisions.Criminal Background ChecksHaving a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an 'individualized assessment'a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.Work AuthorizationUnless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.For US-based roles, Article participates in E-VerifyEqual Opportunity StatementAt Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.AccommodationsReasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing . This email is dedicated to accommodation requests onlynon-related messages will not receive a response.Seniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesFurniture and Home Furnishings ManufacturingReferrals increase your chances of interviewing at Article by 2xGet notified about new Customer Care Professional jobs in Vancouver, British Columbia, Canada.Technical Customer Service Representative - Mascon (Temporary 1 year)Langley, British Columbia, Canada 8 hours agoSurrey, British Columbia, Canada 8 hours agoLangley, British Columbia, Canada 8 hours agoSurrey, British Columbia, Canada 8 hours agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr