Job Title

At Klue, Were Building the Future of Competitive Intelligence What is the Win-Loss Team? At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions. Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing -in-depth research, and excellent customer service every step of the way. Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients! Whats In It for You? As a Program Management Associate, youll play a central role in driving value for our clients while promoting long-term retention and loyalty. You will partner closely with clients to align on their goals, provide in-depth research, and deliver a white-glove customer experience at every step. Youll identify and execute the best interview recruitment strategies to keep programs on track, educate clients on win-loss and churn analysis best practices, and ensure their research programs are set up for success. By tracking program health, implementing strategies to optimize outcomes, and supporting client adoption, youll make a direct impact on both client satisfaction and the overall success of the business, all while developing your skills in program management, customer relations, and strategic problem-solving. What Youll Do Win-Loss Program Success: You will be a key part in driving the success of our Win-Loss programs. Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines. Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience. Research Operations & Project Coordination: Coordinate with CSMs to map, track, and manage project milestones, deliverables, and timelines. Keeping multiple programs organized, moving forward, and aligned with contractual commitments. Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows. Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation. Operational Excellence & Continuous Improvement: Identify opportunities to improve workflows, documentation, and use of AI-driven tools to move faster, reduce friction, and scale research operations efficiently. What Success Looks Like We want you to love the role you are in and believe these skills and experiences will help you to be successful! Youll know youre successful when: Programs run on time and without friction. Win-loss and churn programs are executed smoothly end-to-end, with milestones met, stakeholders aligned, and minimal oversight required. Clients and teams trust you. Clients feel supported and informed, and internal teams rely on you as the goto operator who keeps everything moving. Interview and data targets are consistently hit. Interview goals are met, databases are clean and analysis-ready, and analysts can move quickly into insight generation. Operations continuously improve. You proactively streamline workflows and use AI and tooling to increase efficiency, scalability, and quality over time. What You Bring Must Haves Great organizational and project management skills and the ability to focus on top priority tasks. Strong written, verbal, and listening communication skills. Self-driven and persistent, with a strong sense of ownership and follow-through. Strong attention to detail and pride in delivering highquality work. Adaptable and comfortable navigating ambiguity and unique client circumstances. Creative thinker with strong problemsolving abilities. High emotional intelligence and ability to build trust and collaborate effectively. Nice-to-Haves Experience managing multiple projects simultaneously with varying scopes and focus Excellent public speaking and presentation skills Background knowledge in win-loss research and the B2B tech/SaaS space Not ticking every box? Thats okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if thats different from what weve described, be sure to explain why in your application. At Klue, we're committed to building a highperforming team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If theres anything we can do to make our hiring process more accessible or to better support you, please let us know, were happy to accommodate. Why Klue Might Be the Perfect Fit For You At Klue, youll push the boundaries of whats possible. For yourself, your team, and our customers. The environment here feels more startup than corporate. Youll roll up your sleeves, build, iterate, and level up. This is a place where your ideas matter, you can shape what comes next, and leave your mark. If youre looking to join a category-defining company where you own big outcomes, influence real customers, and work with smart, gritty people youll thrive here. Unlock Your Potential. Take Risks. Take Action. Innovate How We Work at Klue We love the balance of connection and flexibility. We work OfficeFirst, with a hybrid touch, and work together in our vibrant offices on Mondays, Wednesdays & Thursdays to collaborate, brainstorm, and build together. Our main hiring hubs are in: