Job Title

Join to apply for the Program Manager role at Taproot Community Support Services. At Taproot Community Support Services, were a 100 percent employeeowned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends. As a Certified B Corporation, we harness business for good. Since 1983, weve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts. Our 700+ employeeowners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 communitybased services each year. We walk alongside 1,600+ children, youth, families, and people with diverse abilities, with revenues exceeding $50 million. The Maple Ridge Resource program provides culturally based programming, support, and safe, homebased accommodations for youth in the care of the Ministry of Children and Family Development (MCFD). This 24hour staffed resource provides a longterm therapeutic placement for one child or youth. The resource supports children or youth who have experienced trauma, are addressing adverse childhood experiences or overcoming other adversities. The program staff will network with and work alongside a team of professionals supporting youth across multiple domains, including education, mental health, physical health, recreation, and life skills. Position The Program Manager provides operational and administrative direction for the development, implementation and daytoday management of the program in this CARFaccredited agency. This position provides leadership in delivering personserved care, with a focus on individualization and service integration. The role is responsible for administration, financial, employee and community relations and care delivery outcomes. The program manager participates in agency decisionmaking and serves as the primary liaison to the contracting body. This position is responsible for overseeing staff and a Program Coordinator. Schedule One (1) permanent, fulltime position available, working 40 hours per week. Taproot is open to considering fewer hours per week for a qualified candidate. Monday through Friday, 08001600 hours, may vary to meet the needs of the program. Requires the full ability to perform oncall duties, which may include weekends, statutory holidays and evenings. In Your Role, You Will Manage a number of areas that include: Administration Participate in longterm planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success. Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements. Ensures personnel administration is completed and monitored in accordance with established agency, licensing, funder, and CARF standards. Employee Relations Develop highly engaged staff and ensure sufficient qualified staff are available through the recruitment, screening, and hiring process. Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity. Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals. Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensure a positive, safe work environment. Responsible for cooperative management and union relationships, which include resolving grievances and participating in labour management meetings and union negotiations. Service Delivery Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development. Design, implement, and evaluate programs that support the developmental needs of children and adults, incorporating family involvement and traumainformed care practices. Foster a collaborative, supportive team environment where staff are empowered to build strong, positive relationships with children and adults. Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individuals in care. Public/Community Relations Represent the program and agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and the general public and local community. Perform miscellaneous jobrelated duties as required. Provide oncall and emergency coverage via a pager or cell phone. ***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team. As An Ideal Candidate, You Possess A degree in one of the humanities, social sciences or related fields with educational preparation for the roles of manager and administrator. Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role. Must have specific experience with financial and human resource management. Current WCB Occupational First Aid, Level 1 and CPR certificates required. NonViolent Physical Crisis Intervention Certificate and Conflict Resolution Certificate. Experience with basic sign language and/or alternative communication strategies training or experience. Valid Class 5 Drivers License and a clean drivers abstract with a reliable, safe vehicle that has appropriate insurance. Other Requirements Prior experience in traumainformed practices. Prior experience in implementing Behavioural Interventions. Successful criminal record/vulnerable sector check. The successful candidate must sign an oath of confidentiality, a conflictofinterest statement, an abuse protocol, and a code of ethics. What Taproot Community Support Services Does Youll be part of a workplace where your voice is heard and your contributions matter. Our strengthbased approach guides how we walk alongside people and how we show up for our teams. Employees Enjoy Employee ownership from day one through our EOT, with profitsharing dividends. Work/life balance and flexible schedules. Up to 10 Wellness Days. Learning and career development opportunities. Competitive wages and salaries. Paid vacation and benefits for eligible employees. Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia. Matching RRSP plan for eligible employees within Alberta. Employee and Family Assistance Program. Long Service Milestone rewards. Employee referral bonus program. A valuesdriven workplace as a Certified B Corp, were committed to using business as a force for good. For more information on Taproot Community Support Services, visit our website: taproot.ca. EqualOpportunity Employer. Taproot Community Support Services is committed to building a workforce that reflects the diversity of the people we support. We encourage applications from women, Indigenous Peoples, Black and other racialized communities, people with disabilities, members of the 2SLGBTQIA+ community, and anyone devoted to work that makes a difference. If you need an accommodation at any stage of the hiring process, please contact , and well work with you to meet your needs. No candidate will meet every qualification listed, but we encourage you to apply if you believe your skills and experience can add value. We appreciate every application, but please note that we will only contact candidates selected for an interview. #J-18808-Ljbffr