Job Title

Position Details Posting Information Posting Number CK53961P Position Title IT Services Manager No. of Staff Required 1 Position Type FT If Term position, enter length of Term in months N/A Position Groups Management and Exempt Division Corporate Services (DV124) Department Information Technology (DP121) Department Name Branch Infrastructure Systems (BR122) Organizational Information Purpose of your Position - Non Union Join the City of Kelowna as our next IT Services Manager and play a pivotal role in shaping a modern, reliable, and people-centred technology environment. In this leadership role, you will lead the City''s service desk and IT services functions, ensure high-quality, responsive support while driving continuous improvement in systems, data, and user adoption of new technologies. You will guide and inspire a skilled team responsible for the technologies our organization relies on every day including business applications, operating systems, desktop and mobile technologies, networks, VOIP, and endpoint security. With a strong focus on service excellence, you will strengthen IT Service Management (ITSM) practices, improve user training and technology adoption, and ensure new solutions are operationalized successfully across the organization. Working closely with the Cybersecurity and Infrastructure Manager, you will help safeguard the City''s technology and data, embedding security and resilience into service delivery. As a member of the IT leadership team, you will contribute to strategic planning, influence enterprise-wide decisions, and champion innovation that enables the City to operate efficiently today while preparing confidently for the future. Classification Summary - Union Duties - Union Results and Activities - Non union Implementation and support of systems Analyze the options for support and maintenance of systems and software Develop a support and maintenance strategy and coordinate deployment of the technical solutions Develop and maintain the hand-off of technology projects into a sustainable support model Maintain policies and procedures with respect to technology (software, hardware, network, data) operations Manage service delivery Manage activities of the Service Desk and its staff Recruit, train, and mentor Service Desk staff; foster a culture of accountability and customer service Undertake continuous improvement efforts to enhance the IT services provided to the City Act as point of escalation for complex or high-impact issues; coordinate cross-functional resolution Manage end user device life cycle Oversees the end-user device lifecycle from procurement and deployment to support and decommissioning Manages vendor relationships, negotiates Service Level Agreements (SLAs), and ensures accurate asset tracking for compliance Analyzes usage data and feedback to refine device standards and guide refresh cycles Provides training, communicates policies, and ensures staff are informed about device handling and upgrades Manage budget: Operating budget: 3,000,000 Responsibility (Check one): Contributory X Capital budget: 750,000 Responsibility (Check one): Contributory X Who has final spending authority: Chief Technology Officer 5.Manage human resources: Direct Reports: 9 Develop, inspire, hire, assess, discipline and reward employees. Credentials - Union Knowledge - Non Union Degree in a related field and a minimum of 10 years'' experience in the computer field and appropriate management experience. Comprehensive understanding of computer systems, IT Service Management (ITSM, project management, user engagement including training and support, networks and applications and their interrelationships. Skills & Abilities - Non Union Creative problem solver with strong analytical skills, demonstrated customer service orientation, ability to converse in detailed technical terms able to maintain a good understanding of the diverse business requirements of the city and conceptualize those into corporate strategies, ability to adapt to and embrace change in computing technology, enjoy being continually challenged by new problems, work well as a member of a team and independently as required. Competencies Posting Text Physical Demands Special Instructions to Applicant Additional Hiring Information The annual salary for this position ranges from $119,700 to $139,000, depending on qualifications and experience. Most candidates can expect to start in the lower to mid-range of this scale, with opportunities for salary growth based on performance and tenure. We offer progressive employment practices and a great work environment. This is an exempt position that offers a competitive salary, employer-paid comprehensive benefits package, an earned day off program, paid vacation and one of Canada''s top pension plans. The City of Kelowna is committed to being an organization that values and reflects its community''s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging. Pay Rate $119,700 to $139,000 annually Posting Date 01/16/2026 Closing Date 02/08/2026 Days of Work Monday to Friday Standard Hours per Day 7 Hours of Work 8am to 4pm Work Location CITY HALL Specify Work Location Documents Needed to Apply Required Documents Resume Cover Letter Optional Documents Other Document 1 Other Document 2 Other Document 3 Other Document 4