About us:Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canadas largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first cultureWith a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Job Summary:We are looking for an Automation Visionary and Appian Architect who brings more than just deep technical expertisesomeone who can craft a compelling architectural vision and roadmap that aligns with business strategy and enterprise digital transformation goals. As a key architectural leader, you will partner with business stakeholders, transformation leaders, and cross-functional teams to shape the future of automation, translating business aspirations into scalable Appian-based solutions. This is not just an architect roleits a strategic leadership opportunity to drive innovation, inspire teams, and influence enterprise direction.Key Responsibilities:Define and communicate the architectural vision for Appian solutions that aligns with the broader digital and automation strategy of the organization.Serve as a strategic partner to business and IT leaders, shaping the automation roadmap in line with business objectives and innovation agendas.Provide architectural thought leadership across enterprise automation initiatives, identifying opportunities for platform reuse, AI integration, and operational efficiencies.Lead end-to-end solution architecture on the Appian platform, ensuring alignment with performance, scalability, and security standards.Translate complex business needs into intuitive Appian workflows and user experiences, bringing clarity to ambiguity.Guide architectural design reviews, solution feasibility assessments, and technology evaluations.Establish and promote best practices, Appian design standards, and governance frameworks across squads and delivery partners.Oversee the Appian delivery lifecycle: from ideation, discovery, and architecture through build, test, and scale.Actively mentor and build internal capabilities through a federated Appian practice.Drive continuous innovation by leveraging Appians AI/ML capabilities, low-code features, and intelligent integrations with external platforms.Collaborate with DevOps to define and implement CI/CD pipelines and quality gates tailored for Appian applications.Ensure all delivered solutions are compliant with enterprise security, privacy, and regulatory guidelines.Required Qualifications:Bachelors or Masters degree in Computer Science, Information Systems, or related field.12+ years of overall IT experience with a strong foundation in solution architecture and enterprise applications.7+ years of hands-on experience in Appian BPM with proven success in delivering large-scale, enterprise-grade applications.Appian Level 2 & Level 3 certifications (mandatory).Expertise in designing advanced SAIL interfaces, process models, records, reports, and smart services.Strong knowledge of integration patterns, REST/SOAP APIs, and middleware.Experience building DevOps-enabled delivery pipelines (CI/CD, test automation).Demonstrated ability to lead cross-functional teams in Agile and scaled Agile environments.Excellent communication and stakeholder engagement skills, with a natural ability to influence at all levels.Strategic mindset with a passion for innovation, simplification, and continuous improvement.
Job Title
Appian Architect