Job Title

We invite you to lead a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun! As the Chief Member Experience Officer (CMEO), you will provide strategic leadership and oversight of SASCUs member-facing functions, including Banking, Member Experience, and the Wealth and Insurance divisions. The CMEO is accountable for the coordinated performance of these areas, leading the development and execution of strategies that strengthen member relationships and ensure a consistent, high-quality, member-centric experience aligned with SASCUs strategic objectives.What youll do:Establish and sustain an advice-led, member-centric sales culture, driving growth in member relationships, wallet share, and new member acquisition.Embed a common, organization-wide approach to advice delivery that strengthens member engagement and confidence in financial guidance.Lead enterprise initiatives and change programs to achieve defined business outcomes, in collaboration with Human Resources and Training.Provide stewardship of the SASCU brand by ensuring consistency in marketing direction and employee behaviours across all member touchpoints.Advance product and service innovation that enhances member value and supports organizational strategy.Translate Board-approved vision, mission, and strategy into clear, executable priorities across Banking, Wealth, and Insurance operations.Drive accountability and continuous improvement through disciplined performance management and leadership practices.Oversee talent development, succession planning, and leadership capability to ensure organizational sustainability.Empower and hold senior leaders accountable for delivering operational excellence and strong member outcomes.Provide transparent, timely, and accurate reporting of financial and operational performance to the CEO, Executive Leadership Team, and Board of Directors.Proactively identify and address emerging opportunities, risks, and challenges at the enterprise level.Ensure effective operational risk management and compliance with all applicable regulatory, legal, and audit requirements.What youll bring:A post-secondary degree or designation in a business-related field (Master of Business Administration degree (MBA) preferred) or equivalent. 10-15 years of progressively responsible leadership experience in financial services, including at minimum of 3 years at the senior management level.Demonstrated effective working relationships with executive teams, Board Directors, and CEO.Knowledge and understanding of the principal processes and practices of a highly effective financial institution in a changing business environment.Demonstrated ability to integrate strategic perspective with operational detail, discerning between decisive action and necessary consultation/collaboration. Exceptional leadership, critical thinking, communication, coaching, mentoring, and motivating skills.Effective change leader with the ability to evaluate options, prioritize solutions, and influence outcomes across the organization.We invest in our employees by offering:A competitive base salary ($174,688 $218,360 per year) plus performance-based incentive pay, and a pension plan with SASCU matching all funds.Comprehensive group benefits coverage including extended health and dental care, life and disability insurance, and an Employee Assistance Program.Flexible spending account for additional health and personal wellness activities and expenses.Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.Opportunities for career growth, financial assistance for training and development, and rewards and recognition.Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.This is a full-time, Monday-Friday position. It is an excellent opportunity for a community-minded individual to further their career within a successful and growing organization. If this sounds like you, let us know!Our Commitment to Diversity and Inclusion:SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.A bit about SASCU:SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business: SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.comWe thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.