Job Title

Join to apply for the Customer Experience Associate - Future Opportunities role at TD Securities Work Location Owen Sound, Ontario, Canada Hours 15 hours Line Of Business Personal & Commercial Banking Pay Details $22.00 - $27.21 CAD (Base pay may vary by skills, experience, location and business needs.) Job Description At TD Canada Trust, we are the frontline of TD Bank. We build deep and lasting relationships with customers by performing a broad range of service transactions and providing information and advice on services, products and solutions. At the branch we understand customer needs and identify opportunities to promote products and services, referring customers to the appropriate team member or internal partner while ensuring a positive experience. We expect you to bring your charm, process financial transactions accurately and deliver excellent customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals and bill payments in line with standard operating procedures, industry regulations and TDs Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters. Respond to and resolve customers concerns using standard procedures and escalating nonstandard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them clearly on solutions and processes. Help build a positive, diverse and equitable environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated and keeping everyone uptodate on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and timemanagement skills for a fastpaced environment. Handson knowledge of MS Office (Word, Excel, Outlook) and Internet use. Gogetter who exercises initiative, is accurate, detail oriented and handles multiple tasks and changing priorities. Dynamic communicator with customerexperience skills capable of connecting verbally and in writing, in a calm, courteous and effective manner. Who We Are TD is one of the worlds leading financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27million households and businesses in Canada, the United States and around the world, guided by our vision to be the Better Bank and our purpose to enrich the lives of customers, communities and colleagues. Additional Information Training, onboarding and continuous learning are provided. The position is subject to provincial employment regulations. TD offers a competitive total rewards package, including base salary, variable compensation, benefits, retirement plans, timeoff, banking benefits and career development. Seniority Level Entry level Employment Type Parttime Job Function Other Industries Investment Banking #J-18808-Ljbffr