Job Title

Service Representative PG2 This part-time contract position reports to the Manager of Client Services. Contract to August 31, 2026. Responsibilities Performs all duties associated with the Client Services desk: greeting clients, checking in and out of material, enrolling new membership, and efficiently resolving matters related to fines due to lost and/or damaged material as well as other client issues; Instructs clients in the use of the Library, including the use of the online public access catalogue (OPAC), printing, ebooks, tablets and the internet; Answers reference questions (i.e., Do you have the latest book? Where is it? How do I find it?, etc) and refers more complex questions to the Manager of Client Services or the CEO; Performs reader''s advisory and receives readers'' suggestions as well as forwards their own on matters of new acquisitions and services; Regularly performs a shelf reading and may assist pages in the same task; Prepares and repairs material for the collection as well as manages the supplies required; Maintains the neat appearance of the Library and of their work area. Other Duties Opens and closes the branch; Will be required to work weekdays, evenings and Saturdays; Performs other related duties as assigned by the Manager of Client Services or the CEO; Will be required to work at both branches and must have reliable transportation; May be asked to do extra hours; May be requested to attend staff meetings, OLS workshops and other training opportunities. Qualifications High School Diploma or currently working towards one; Flawless communication skills in both official languages; Excellent public service and customer relation skills; Superior interpersonal and conflict resolution skills; Excellent organizational skills; As part of team, ability and willingness to respond flexibly to assignments and changing tasks; Proficiency with computers, knowledge of Microsoft Office, the internet and some social media; A valid Ontario Class ''''G'''' driver''s license and use of an automobile could be an asset. _____________________________________________________ Prpos aux services la clientle - PG2 Ce contrat temps partiel se rapporte au gestionnaire des services la clientle. Contrat jusqu''au 31 aot 2026. Responsabilits Effectue toutes les tches associes au comptoir des services la clientle : accueillir les clients, prter et retourner le matriel, inscrire les nouveaux membres et rsoudre efficacement les problmes lis aux amendes pour perte et/ou dommage de matriel, ainsi que d''autres problmes lis aux clients ; Vient en aide aux clients de tout ge en matire d''orientation, d''utilisation du catalogue en ligne, de l''imprimante, des livres lectroniques, des tablettes et de l''internet ; Rpond aux questions de rfrence (par exemple, avez-vous le dernier livre ? O est-il ? Comment puis-je le trouver ? etc.) et rfre les questions plus complexes au gestionnaire des services la clientle, ou la directrice gnrale ; Effectue un service de conseil aux lecteurs et reoit les suggestions des lecteurs ainsi que transmettre les siennes en matire de nouvelles acquisitions et de nouveaux services ; Effectue rgulirement la lecture des rayons et peut aider les pages dans la mme tche ; Prpare et rpare les items de la collection et est responsable de l''inventaire des fournitures ncessaires ; Maintient la propret de son espace de travail et de la bibliothque. Tches connexes Ouvre et ferme la bibliothque ; Doit travailler les jours, les soirs et les samedis ; Effectue toute autre responsabilit connexe assigne par le gestionnaire des services la clientle ou la directrice gnrale ; Doit travailler dans les deux succursales et disposer d''un moyen de transport fiable ; Peut-tre appel faire du temps supplmentaire ; Peut tre demand de participer aux runions du personnel, aux ateliers du SBO et toute autre formation selon les exigences de la directrice gnrale. Qualifications Diplme d''tudes secondaires ou en voie de l''obtenir ; Aptitudes communiquer sans faille dans les deux langues officielles ; Comptences excellentes de service public et de relation avec la clientle ; Comptences suprieures en relations interpersonnelles et en rsolution de conflits ; Excellentes mthodes d''organisation ; En faisant partie d''une quipe, l''habilit et la volont de rpondre la flexibilit de changement de tches ; Capacit de travailler efficacement avec les ordinateurs, les applications Microsoft courantes, l''internet et certains mdias sociaux ; Permis de conduire valide de la classe G de l''Ontario et accs une automobile sera un avantage. Job Types: Part-time, Fixed term contract Contract length: 7 months Pay: From $24.96 per hour Expected hours: 3 15 per week Benefits: Company pension On-site parking Language: French and English fluently (required) Work Location: In person