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Bilingual Senior Patient Care Navigator (Remote) Join to apply for the Bilingual Senior Patient Care Navigator (Remote) role at Sentrex Health Solutions. Position Details Position Type: Full Time Department: Patient Support Program Work Location: Canada Work Arrangement: Remote Work Hours: Standard Business Hours Monday to Friday A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, crossfunctional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Benefits Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well-being!) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program Why join Sentrex? We value our employees! Our permanent fulltime employees are provided with a quality workplace culture that includes a flexible working environment, diversity and inclusion, highgrowth opportunities, and inhouse training. Equal Opportunity Statement Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you! Responsibilities Responsible for the timely enrollment of the patient into the Patient Support Program. Arrange and confirm travel plans for patients, including flights, accommodations, and local transportation, ensuring alignment with treatment schedules. Process reimbursements for patient-incurred expenses, maintaining accurate records and adhering to program guidelines. Ensure patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. Report adverse events / severe adverse events (AE / SAEs) following approved SOPs. Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, adverse events reported within 24 hours of receipt, and any other KPIs established as the program level. Electronically update the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. Foster and promote a spirit of teamwork while working with internal patient support teams. Act as a liaison and provide ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. Identify obstacles to obtaining coverage and channel this information to the Program Manager and/or Assistant Program Manager. Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and standards. Additional duties as determined by your Manager. Qualifications A bachelors degree or college diploma in a related field is preferable. 12 years of experience in a Patient Support Program. 23 years of experience in travel coordination. Experience with reimbursement billing, special access, the appeals process, and conducting fieldbased reimbursement support and consultation is an asset. Knowledge of private and public reimbursement structures, systems, and the process is an asset. Experience with oncology is an asset. Must be able to work from home and have a quiet, private home office space. Excellent verbal and written communication skills in English. Strong analytical skills including interpretation of regulation and legislation. Advanced knowledge of the pharmaceutical distribution industry. Excellent customer service, problemsolving, and conflict resolution skills. Effective interpersonal skills. Typing skills and ability to be a strong functional user of various computerbased programs. Bilingual (English and French) is required. Ideal Fit Your commitment to providing a high level of service to your internal and external clients. You are highly adaptable with a track record of success during times of growth and organizational change. You have a proven track record of developing trust and influence at multiple levels. You demonstrate an impactful and candid communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. #J-18808-Ljbffr