Job Title

HR Shared Services Support Specialist - Contract Job Category: Human Resources Requisition Number: HRSHA003820 Posted : January 14, 2026 Full-Time Hybrid Locations Showing 1 location Pay or shift range: $42,800 CAD to $58,850 CADThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other jobrelated reasons. Description Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customerserviceand remarkable product quality. Our awardwinning products offer a bestinclass experience for all customers home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a worldwide scale. The warmth and experience that Napoleon product brings to the homes of our customers transcends borders, language, and cultures to elevate everyday experiences, so you love being home. Throughout North America, Europe, SouthAmericaand Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. This post is for an existing contract vacancy and is actively being recruited for. Title: HR Shared Services Support Specialist - 13 Month Contract Reports to: Manager Payroll & HRIS Job Purpose: The HR Shared Services Support Specialist focuses on value creation through enhanced customer service delivery, improved customer satisfaction, and creating capacity within the Centers of Excellence (COEs) of HR for increased strategic and business focus. They provide internal administrative support for multiple HR functions and HR Associates such as Associate Relations, Talent Management, Compensation, Benefits, etc. The HRSS Support Specialists provide global tier one (Tier I) customer support to the Napoleon organization. Key Responsibilities and Accountabilities: Provide tier 1 Associate support for all HR inquiries via telephone, email, or in person. Drive the execution of all HR administration supporting benefits, absence management, Associate Relations, Data management, Talent practices, recognition and rewards. Escalate complex inquiries and transactions to appropriate tiers and teams. Accountable for promoting and providing 'best in class' exemplary front line Associate support to all levels of Associates on all HR inquiries. Adhere to defined SLA's and performance agreements. Updating and maintaining internal HRSS team process documentation. Ensure documentation of policies and procedures are available and accessible. Processes documentation for Associates in accordance with policy and procedures. Support leaders and Associate selfservice processes in HRIS by providing real time solutions support. Liase with variety of HR third party vendors on day-to-day execution and Associate experience. Maintain appropriate level of process, program, and policy knowledge in order to assist Associates. Suggest methods to update, simplify and enhance processes, procedures, and technologies. Gather and study HR information, spot patterns, suggest ways to solve issues, come up with plans or programs to improve how things work to maximize the Associate experience. Maintain highest level of confidentiality relevant to Associate information. Strengthening the partnership between HRBP and COE through an effective feedback loop. Education and Experience: University Degree or College Diploma in a related field (Human Resources, Labour Relations), or relevant work experience. 1-3 years experience within HR environment or similar role Bachelor of Administration Human Resource or equivalent. Proficient in Records Managements, HR software programs, Strong aptitude with Microsoft Office (Word, Excel, PowerPoint, Outlook). Customer Relations Management. Process Improvement. HRIS expertise. Change Management. Strong sense of initiative and urgency. Multitasking and Time Management. Excellent organizational skills. Excellent written, verbal, and interpersonal communication skills. Participate and collaborate in HR crossfunctional projects and activities. Continuous learning. SLA Management. Discretion required when working with confidential information. Collaborative team player with a strong forward facing service approach. Acts responsibly and ethically while working with sensitive and confidential personal information. At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Hereswhat you can look forward to when you join our team: Employee & Family Assistance Program for mental health and wellbeing (EAP) Opportunities to learn new skills on the job Access to new opportunities as they become available within the company Culture & Community Appreciation events, raffles, and team building activities Competitive compensation Exclusive Associate discounts on our awardwinning products Artificial Intelligence Disclosure:As part of our commitment to transparency and fairness in hiring, wedisclosethat automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but mayassistTalent Acquisition in evaluating applications.AItools used may include systems based on algorithms, statistical models, or machine learning. The Napoleon Group of Companies is committed to fair and accessible employment practices that attract andretainAssociates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is availableuponrequest. We thank you for your interest in The Napoleon Group of Companies and forparticipatingin our competition. Only those candidates selected for consideration will be contacted. #J-18808-Ljbffr