Job Title

Associate Network Operations Center Specialist About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We''re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions. NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it''s all hands on deck. NRT knows that to stand firm, we need to stand together. Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it''s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at NRT''s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Associate Network Operations Center Specialist key responsibilities are as follows: Core Competencies Communication Customer Service Problem Solving Multitasking Initiative Responsibilities include but are not limited to Interfaces with network monitoring software (PRTG), identifies trends in technology problems, advises Sr. Manager, IT Operation and provides input into resolving issues Acts as primary contact and provides first level support for all customer lines of business Determines extent of problem(s), decides on appropriate action(s) and sets priorities for responding to problems in order to ensure that program operations are not adversely impacted Comfortable managing and performing change requests, applying updates, installs and upgrades of a highly available production environment Working knowledge and experience with Storage, Backup and Recovery technologies such as Quest and Azure Backup Working experience in installing and configuring systems such as Asset Management applications (PDQ) Develop and maintain installation, operational, configuration and run books procedures Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Coordinate escalation procedures and provide status updates to internal team members Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders Must have excellent communication skills and experience in a highly technical role with a 99.99% up-time commitment to NRT customers Experience with routing, switching, load balancer and firewall technologies Perform regular security monitoring to identify any possible intrusions Interface with the Security Event and Incident Management (SEIM) system to identify trends in cyber security problems, advises Sr. Manager, IT Operation and provides input into resolving issues Qualifications/Skills Bachelor''s degree/diploma in Technology-related field or equivalent experience 3+ years of related experience Experience using Paessler PRTG & other monitoring tools. Determine false-positives from live issues and escalate as appropriate. Strong TCP/IP network troubleshooting Proven experience with Windows and Linux client & server OS troubleshooting Experience supporting Microsoft Office 365 Sound knowledge of systems security and anti-virus/malware prevention practices Cisco VPN remote access configuration & troubleshooting Strong Network troubleshooting skills (LAN and WAN) Significant knowledge and experience administering Active Directory user management Significant knowledge and experience administering Exchange Online Excellent organizational and documenting skills Strong problem-solving and analytical skills Strong oral and written communication skills Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment. Self-starter with an ability to work independently Must be flexible to work a 12 hour day and (or) night shifts on-site This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks. NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT''s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #INDHP NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.