Job Title

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and promoting products or services through effective upselling techniques. A multilingual background, is highly valued as we aim to cater to a diverse clientele. Duties Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Analyze customer needs and recommend appropriate solutions. Handle customer complaints with professionalism and empathy. Perform data entry tasks to maintain accurate customer records. Engage in upselling opportunities to enhance customer satisfaction and company revenue. Maintain a positive attitude while navigating challenging situations. Collaborate with team members to improve service delivery and efficiency. Requirements Proven experience in a customer service role is preferred. Strong phone etiquette and communication skills in English; bilingual or multilingual capabilities are a plus. Ability to analyze information effectively and provide solutions. Experience with sales techniques, particularly upselling strategies. Proficient in data entry with attention to detail. A positive attitude and the ability to work well under pressure. Flexibility to adapt to changing priorities and customer needs. Join us in creating memorable experiences for our customers while developing your career in a supportive environment Job Type: Full-time Pay: $17.85-$22.00 per hour Work Location: In person