Job Title

Experience Architect, AI & Agentforce Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutionsintegrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and moreto revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an everevolving digital landscape with cuttingedge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Postlaunch, weve earned the distinction of being Salesforces #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AIpowered transformation. Here, youll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether youre developing advanced AIpowered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If youre ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. You will have the opportunity to: Provide industry best practices and serve as a trusted client advisor Drive requirement gathering and serve as the Salesforce platform expert Bring an experience designfocused mindset to solutions Work with clients to build out their strategy and roadmap, enabling both quick wins and longerterm strategic goals Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence Provide input on detailed design specifications, infrastructure, and project plans Translate business requirements into wellarchitected solutions Coach and mentor junior technical and functional team members Follow and understand new Salesforce product and technical capabilities Required Qualifications: 3+ years in a customerfacing technical consulting, enterprise architecture, or business process mapping role 5+ years of CRM industry experience Ability to drive requirement gathering Experience architecting and implementing Salesforce Service Cloud or Sales Cloud Experience with GenAI prompt writing Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms Einstein Service Intelligence or Next Best Action Proven ability to design and optimize business processes across disparate systems Ability to tie outcomes to business value (return on investment) through storytelling Comfortable using flow charting tools (e.g., Lucidchart) Ability to lead a crossfunctional team to create rich end user experiences Willing and able learner of new technologies Preferred Skills: Experience with defining robust testing approaches for GenAI solutions What can you expect in the interview process? Recruiter screen (phone) - 30 minutes Introductory conversation to discuss the role and your experience Peer Interview (Video) - 45 minutes Youll talk through your career goals and relevant work examples Youll discuss challenges you have overcome and the tools you used to get there Panel Interview with RealTime Exercise (Video) - 60 minutes The call will be split into two parts: Youll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) Youll get some time to interact with NeuraFlash, Part of Accenture delivery team members Leadership interview (Video) - 45 minutes Youll meet with a member of our leadership team What''''s it like to be a part of NeuraFlash, Part of Accenture? Remote & InPerson: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or youre one of over half of our NeuraFlash, Part of Accenture Family who work remotely, were focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jetsetting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the inlaws from the airport? We know that a perfect 95 isnt possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, its a nobrainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we dont take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we dont forget to slow down and celebrate the big things and the small things together. #J-18808-Ljbffr