Job Title

Application Support Specialist | Newmarket Join a purpose-driven organisation making a real difference in people''''s lives. Provide operational support and maintenance to key enterprise applications. Hybrid and flexible work environment About the role: Metlifecare is on a journey to become a truly data-driven organisation, and we''''re looking for an Application Support Specialist to help us continue the journey. In this exciting role, you''''ll work alongside our Application Solutions Specialist and focus on day-to-day system support, user administration, and assistance with system enhancements while ensuring high service quality and user satisfaction. Key Responsibilities will include: System Support : Provide Level 2 support, manage user access, monitor performance, maintain documentation, and assist with testing and on-call duties. Operational Support: Handle daily support (~70%), manage tickets, liaise with vendors, maintain knowledge base, and perform health checks. Enhancements & Projects: Support projects (~30%), participate in agile activities, test new features, maintain configurations, and drive continuous improvement. User Support & Training: Deliver first-level support, create user guides, assist with training and communications, and promote best practices. Quality & Improvement: Follow processes, maintain accurate documentation, share knowledge, identify improvements, and report metrics. About you: With a relevant IT qualification or equivalent experience; certifications (e.g., Microsoft Technology Associate), you will bring the follow skill set to the table. 3+ years in application support with enterprise systems (e.g., Microsoft Dynamics 365, HR, clinical systems). Background in technical support or service desk; aged care/retirement sector experience is a plus. Strong understanding of ITIL processes, enterprise applications, and business workflows. Excellent problem-solving, analytical ability, and customer service orientation. About us Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7000 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Check out some of our Benefits! 3 paid wellness days per annum 1 paid day of leave to celebrate your birthday each year Health Insurance - automatic cover free to all permanent staff Life Insurance - automatic cover free to all permanent staff 26 weeks of parental leave on full pay and 5 days paid leave for partners. Kiwisaver payments continued for those opted in over the age of 65 years Employee assistance program (EAP) Education, Development and Training Support Refer a friend incentive of up to $1500* Not sure if this role is for you but interested in what else Metlifecare has to offer? Then please visit our careers page www.careers.metlifecare.co.nz/home to see our other current vacancies. #J-18808-Ljbffr