Job Title

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work.Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians. Why this role is important In this role, you will be accountable for objectively managing pharmacy-related incidents within pharmacy operations across Shoppers Drug Mart, Loblaw, and Pharmaprix. Using a structured methodology, you will identify root causes, recommend and implement appropriate countermeasures, and collaborate with key stakeholders to ensure successful resolution. The Senior Manager will also play a critical role in developing and driving continuous quality improvement initiatives across the pharmacy network. What Youll Do? Investigation and Resolution Demonstrates the ability to identify and apply the most appropriate tools and resources based on the nature of the situation or incident. Provides clear, professional, and empathetic responses to customers and stakeholders, using accessible, non-technical language. Builds rapport and trust with stakeholders through phone and in-person interactions, showing empathy, patience, compassion, and maintaining confidentiality at all times. Effectively manages multiple open incidents by prioritizing tasks, ensuring timely follow-up, and driving issues toward resolution. Participates in the incident management and drug recall processes, remaining available on call as required, from initiation through to completion. Supports enterprise pharmacy operations by contributing to specific programs, compliance initiatives, and the implementation of operational procedures. Analytics and Improvement Leverages database systems to build reports, retrieve information, and organize data for meaningful analysis. Analyzes large datasets to identify trends, root causes, and key insights. Utilizes advanced Excel functions and/or statistical software to support data-driven decision making. Translates complex analysis into clear, concise, and actionable presentations for stakeholders. Supports the identification and execution of improvement initiatives across the business. Communicates effectively with stakeholders at all levels of the organization. Clinical Support: Provides clinical expertise to support the successful implementation of pharmacy programs. Prioritizes patient safety and best practices while contributing to the development of long-term enterprise-wide standards. What Youll Need This role requires a high level of initiative, analytical thinking, and sound judgment to effectively organize, prioritize, and follow through on tasks and workload. Proficiency in both English and French is considered an asset. Licensed Pharmacist in good standing with the Ontario College of Pharmacists (OCP), Ordre des pharmaciens du Qubec (OPQ), or another Canadian Pharmacy regulatory body. Minimum 5 years of experience as a Pharmacist. Authentic and collaborative team player with strong clinical communication skills, able to engage empathetically, confidentially, and professionally with diverse stakeholders, including customers, using language that is accessible and clear. Demonstrated leadership experience managing teams with direct reporting relationships, aligning with Blue Culture principles. Knowledge of the health benefits industry, including drug plan management, is considered an asset. Strong analytical and problem-solving skills with the ability to translate insights into action. Professional presence with excellent planning, organizational, and prioritization abilities. Ability to deliver results in a fast-paced, high-pressure environment while meeting challenging deadlines. Effective communicator, capable of influencing and presenting ideas to stakeholders at all levels of the organization. Quick learner with the ability to assimilate new concepts rapidly and a demonstrated openness to continuous learning. Able to work independently as well as collaboratively in a team setting. Proficiency with Microsoft Office Experience managing pharmacy or medication incidents, or relevant related experience, is an asset. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers, and community. How Youll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections. If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada''''s diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. --------------------------------------------- Emplacement: 243, Consumers Road, Toronto (Ontario), M2J 4W8 400, av. Sainte-Croix, Saint-Laurent (Qubec), H4N 3L4 Chez Shoppers Drug Mart, nous innovons dans le domaine de la sant et du mieux-tre au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidlit trs apprci, nous prenons soin de nos clients et les appuyons chaque jour de nouvelles faons. Avec plus de 1 300 magasins dtenus et exploits localement dun ocan lautre, le rseau Shoppers Drug Mart est bien plus quun endroit o magasiner : cest aussi un milieu de travail exceptionnel. Nous sommes dtermins btir une quipe talentueuse qui valorise la collaboration, la bienveillance et linclusion. Joignez-vous nous et contribuez btir un avenir en sant pour votre carrire et pour tous les Canadiens. Pourquoi ce poste est important Dans ce rle, vous serez responsable de la gestion objective des incidents lis la pharmacie au sein des oprations de Shoppers Drug Mart, Loblaw et Pharmaprix . En utilisant une mthodologie structure, vous identifierez les causes fondamentales, recommanderez et mettrez en uvre des mesures correctives appropries, et collaborerez avec les parties prenantes cls afin dassurer une rsolution efficace. Le ou la gestionnaire principal(e) jouera galement un rle essentiel dans llaboration et la mise en uvre dinitiatives damlioration continue de la qualit au sein du rseau de pharmacies. Vos responsabilits Enqute et rsolution Capacit identifier et appliquer les outils et ressources les plus appropris en fonction de la nature de la situation ou de lincident. Fournir des rponses claires, professionnelles et empreintes dempathie aux clients et aux parties prenantes, en utilisant un langage simple et accessible. tablir un climat de confiance avec les parties prenantes lors dinteractions tlphoniques ou en personne, en faisant preuve dempathie, de patience, de compassion et en respectant la confidentialit. Grer efficacement plusieurs incidents en cours en priorisant les tches, en assurant un suivi rapide et en menant les dossiers leur rsolution. Participer aux processus de gestion des incidents et de rappels de mdicaments, demeurant disponible sur appel, du dbut la fin. Soutenir les oprations pharmaceutiques de lentreprise en contribuant des programmes spcifiques, des initiatives de conformit et la mise en uvre de procdures oprationnelles. Analytique et amlioration Exploiter divers systmes de bases de donnes pour crer des rapports, extraire et organiser des donnes en vue danalyses pertinentes. Analyser de grands ensembles de donnes afin didentifier des tendances, des causes profondes et des observations cls. Utiliser des fonctions avances dExcel et/ou des logiciels statistiques pour soutenir la prise de dcisions base sur les donnes. Traduire des analyses complexes en prsentations claires, concises et exploitables pour les parties prenantes. Appuyer lidentification et lexcution dinitiatives damlioration lchelle de lentreprise. Communiquer efficacement avec les parties prenantes tous les niveaux de lorganisation. Soutien clinique Fournir une expertise clinique afin de soutenir la mise en uvre russie des programmes de pharmacie. Mettre laccent sur la scurit des patients et les meilleures pratiques, tout en contribuant au dveloppement de normes durables lchelle de lentreprise. Profil recherch Ce rle exige un haut degr dinitiative, de rflexion analytique et de jugement afin dorganiser, de prioriser et dassurer le suivi des tches et de la charge de travail. La matrise de langlais et du franais est considre comme un atout. Pharmacien(ne) autoris(e), en rgle auprs de l Ordre des pharmaciens de lOntario (OCP) , de l Ordre des pharmaciens du Qubec (OPQ) , ou dun autre organisme de rglementation canadien. Minimum de 5 ans dexprience comme pharmacien(ne). Esprit dquipe authentique et collaboratif avec de solides comptences en communication clinique, capable de dialoguer de manire empathique, confidentielle et professionnelle avec divers intervenants, y compris les clients, en utilisant un langage clair et accessible. Exprience dmontre en gestion dquipes avec subordination directe, en adquation avec les principes de la Culture Bleue . Connaissance de lindustrie des avantages sociaux en sant, incluant la gestion des rgimes de mdicaments, un atout. Excellentes comptences analytiques et en rsolution de problmes, avec la capacit de transformer les observations en actions concrtes. Prsence professionnelle avec de fortes aptitudes en planification, organisation et gestion des priorits. Capacit livrer des rsultats dans un environnement dynamique et sous pression, tout en respectant des dlais serrs. Communicateur(trice) efficace, capable dinfluencer et de prsenter des ides aux parties prenantes tous les niveaux. Apprenant(e) rapide, capable dassimiler de nouveaux concepts et dmontrant une volont continue dapprentissage. Autonomie et aptitude au travail collaboratif en quipe. Matrise de Microsoft Office . Exprience en gestion dincidents pharmaceutiques ou de mdication, ou exprience connexe pertinente, un atout. Pourquoi travailler chez Shoppers Drug Mart? titre de consultants, nous soutenons nos clients internes et les pharmaciens-propritaires. Vous bnficierez dune exprience unique au secteur du commerce de dtail, tout en travaillant pour une marque nationale prime. Profitez dun programme de rabais lachat, dun salaire comptitif et dun apprentissage en ligne via notre Acadmie. Prenez en charge votre travail et trouvez de nouvelles faons de vous investir envers votre travail, vos collgues, vos clients et votre collectivit. Comment russir Chez Shoppers Drug Mart , nous cherchons des personnes exceptionnelles pour renforcer continuellement notre culture. Nous croyons que les gens de talent incarnent nos valeurs, sont authentiques, inspirent confiance et crent des liens. Si cela vous ressemble, et que vous tes ouvert(e) desprit, rceptif(ve) au changement et prt(e) relever les dfis dun environnement de vente au dtail dynamique, postulez ds aujourdhui. Type demploi : Temps plein Catgorie du poste : Permanent Shoppers Drug Mart inc. reconnat la diversit du Canada comme une source de fiert et de force nationale. Nous avons fait de la diversit une priorit dans les produits que nous offrons, les personnes que nous embauchons et la culture que nous btissons dans notre organisation. Des mesures dadaptation sont offertes sur demande aux candidats en situation de handicap tout au long du processus de recrutement et dvaluation, ainsi quaprs lembauche. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy . Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How Youll Succeed: At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada''''s diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / chelle salariale lembauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidates experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / Lexprience et les connaissances dun candidat ainsi que la rgion gographique dans laquelle le poste est situ peuvent tre prises en compte dans la rmunration quun candidat reoit pour ce poste. Cette offre demploi concerne un poste vacant existant. Lentreprise utilise lintelligence artificielle dans le but de filtrer, dvaluer et/ou de slectionner les candidats ce poste. #EN #SS #SDM #ON #J-18808-Ljbffr