Job Title

Senior Customer Success Manager (French Canadian Speaking) 2 weeks ago Be among the first 25 applicants About Auror At Auror, we''''re empowering the retail industry to tackle theft and organized retail crime, a $150billion problem globally. It is a highvolume crime that is increasingly organized in nature and puts people, retailers, and communities at risk every day. Founded in NewZealand 12years ago, we work with some of the best and largest retailers across the US, Canada, Australia, NewZealand, and the UK. We connect people and intelligence to reduce crime and use technology for good. We embrace AI to supercharge our impact and are committed to responsibly incorporating AI into our work. We encourage our team to be curious about how AI can elevate their work, regardless of role. The Role As our Sr.CSM, you are an experienced and strategic individual contributor whose impact resonates across the team and the wider Customer Success function. Because many of our partners operate bilingually, you will need to be fluent in French Canadian , enabling you to build strong relationships and communicate effectively. You will partner with key stakeholders to ensure their organization is seeing the value and achieving real crimereduction outcomes from using the Auror platform. Youll influence and uplift those around you, mentoring others, sharing insights, and driving crossfunctional collaboration. Responsibilities Own the customer success relationship and support commercial account management through partnership with our Retail Partnership Managers. Culture highimpact, highvalue partnerships with customers aligned strategically with their objectives and Aurors account/engagement plans. Build proactive customer engagement plans to ensure customers reach their user engagement goals. Champion customer perspectives internally, providing influential feedback and helping shape the product roadmap while managing clear expectations. Lead pilots and implementations with expert projectmanagement capability, focusing on our larger, more complex retail partners. Empower Customer Success Specialists to surface platform wins and outcomes and share those learnings with key champions at lossprevention director level. Partner with customers on change and process management. Analyse and utilise customer data, creating insights to drive better outcomes. Identify and execute opportunities to deepen stakeholder, champion, and store engagement. Ensure full utilisation of Auror''''s platform features and modules across your customer base. Foster collaboration across retail and lawenforcement sectors. Develop strategies for user engagement for a onetomany approach through inbound support requests via inapp messenger, phone, and email. Actively mentor and sponsor others across the Customer Success team, providing feedback and helping elevate team performance. Share best practices globally, setting the standard for engagement and excellence. Requirements About you Fluent in English and French (including Canadian French). Previous experience in Customer Success, Account Management, or Relationship Management, preferably in the tech industry. Proven track record in complex customer environments. Ability to effectively objection handle or manage expectations with key stakeholders. Datadriven mindset with the ability to translate complex analytics into action. Deeply knowledgeable in retail, LP/AP, or related industries, adept at applying strategic insights. Lead highimpact projects with clarity, inspiration, and a strong strategic vision while managing competing priorities with composure. Strategic mindset using multiple data points to contribute to Aurors longterm goals. Influence senior stakeholders and decision makers with datadriven and strategic recommendations. Experience driving change management within business processes, systems, and technology with a peoplefirst focus. Guide customers through rollouts and implementations, using projectmanagement and people skills to make it seamless and successful. Empathetic, inclusive, and resilient, with the emotional intelligence to support customers and teammates. Enjoy working as part of a team; selfstarting and able to work alone when needed. Requires up to 20% travel. Benefits Competitive salary range: $125,000$145,000CAD (IC4). Annual bonus: Eligibility for a NZD$5,000 bonus at the end of the fiscal year if revenue goals are met. Employee share scheme: Own part of a company making a real difference. Flexibility: Promote healthy work/life blend. Shorter work weeks (full pay): Friday afternoons off. Health Care Plan (Medical, Dental, & Vision): 100% of costs covered for you and dependents via Sun Life Financial. Focus on mental and physical health: Wellness Days and up to three expert sessions paid annually. Familyfriendly: Comprehensive paid parental leave 12weeks for birth parents and 6weeks for nonbirth parents from day one. Personal growth: Support to attend courses, conferences, or events to develop skills. Team love: Regular team lunches and social events during work hours. EEO Statement Auror is committed to providing an inclusive and accessible application process to all candidates and we actively work to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you need adjustments to any part of our recruitment process because of accessibility reasons, please let us know during the application process. We will work with you to identify adjustments that allow you to perform at your best. Next Steps If youre excited about our mission and you have the experience and passion for this role, please hit ''''Apply''''. If youre not sure you tick all the boxes but feel youre close, please apply anyway! Auror is a place where everyone can learn and grow. Once you apply, youll hear from us to acknowledge your application. If you have questions about any aspect or any accessibility requirements, we will be ready to help. The deadline for applications is 30January. #J-18808-Ljbffr