Job Title

Join to apply for the Client Service Associate role at GreenShield WHO WE ARE When it comes to health, were always looking for ways to push for better. Its why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughters prescription. He knew there had to be a better way. So, he introduced North Americas first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We arent just a health and benefits company. Were the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. Were noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees. THE ROLE IN A NUTSHELL This role will report to the Manager, Client Service and will contribute to the Growth and Client Service team in the following ways: Partner with Customer Service Representatives and Account Managers to deliver exceptional client experiences. Manage reporting for clients - including monthly, quarterly, and ad hoc reports - ensuring insights are timely and actionable. Collaborate with Sales Reporting on monthly reporting. Support account maintenance activities, including updates and plan changes, to keep client information accurate and up to date. Ensure precision and timeliness in all deliverables, contributing to smooth operations and client satisfaction. WHO WE''''RE LOOKING FOR Previous experience in benefits, insurance or health services is an asset. Postsecondary degree or diploma education. Excellent communication and problemsolving skills. Ability to multitask, work well under pressure, and be selfreliant, while having a focus first and foremost on the success of the team. Ability to work in a fast paced, deadlinedriven team environment and embrace change. Passionate, have a positive attitude, a willingness to learn, be an engaged member of the team, and serve our clients with energy and passion. Committed, professional, displays ownership and accountability. Participate and strive to achieve excellence and have fun. Intermediate to Advanced software skills, in programs such as Word, Excel, PowerPoint. NICE TO HAVE Familiarity with CRM systems (MS Dynamics) Exposure to Power BI or Tableau Certified Employee Benefit Specialist (CEBS) Certification Valid drivers license and vehicle THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone''''s voice is heard and valued. Because thats what it takes to create better health for all. We dare to challenge the status quo. And were driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. Thats why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isnt just about personal achievements, it''''s about making a difference together. Heres to Better Health for All! Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesnt align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your rsum will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). #J-18808-Ljbffr