Job Title

Senior Customer Reference Manager, Design & Manufacturing Job Requisition ID: 25WD94436 Position Overview At Autodesk, the customer marketing team serves as the megaphone for amplifying the success of our customer champions with a platform to share their stories with the world. We enable go-to-market teams with the powerful voice of the customer to drive brand awareness, demand, new business, and retention. As the Senior Customer Reference Manager for Design and Manufacturing (D&M), you will help us build a worldclass customer reference program that drives the D&M business forward. This role is highly visible and crossfunctional, partnering with marketing, strategy, sales, and customer success stakeholders across the organization. You will be responsible for building and owning the global customer reference strategy for Fusion, the industry cloud for Design and Manufacturing, ensuring customer advocacy directly supports gotomarket priorities, pipeline acceleration, and brand credibility across manufacturing segments. You will own sourcing and curating key customer advocates for speaking opportunities at flagship events, including Autodesk University, our customer conference. Responsibilities Proactively source, qualify, and secure customer advocates across design, engineering, manufacturing, and operations leaders who can credibly speak to the value and impact of Fusion. Build and maintain trusted, longterm relationships with customers, serving as the primary steward of reference engagement and ensuring customers feel valued, heard, and strategically partnered with. Ensure alignment of references with Autodesks business objectives, including program strategy, execution, measurement, and optimization. Manage and obtain customer consent forms and legal reviews, as needed. Partner with industry strategy, marketing, sales, and customer success to identify strategic accounts and build advocacy plans designed to deepen account relationships. Maintain uptodate inventory of customer references, including case studies, testimonials, peer references, executive quotes, videos, analyst references, and event speakers. Review, manage, and fulfill requests for customer references to support key marketing campaigns and initiatives. Manage D&M customer speaker program for Autodesk University and other events as needed. Own reference program performance, including KPIs and stakeholder feedback cycles, and apply datadriven insights and performance metrics to optimize the program. Partner with customer marketing team members to shape recognition programs for design and manufacturing, leveraging industry best practices and emerging technologies to position Autodesk as a leader in design and manufacturing. Manage D&M recognition and award winner relationships, ensuring winners are integrated into advocacy programs and industry marketing activities. Minimum Qualifications 4+ years relevant experience in customer marketing and/or customer advocacy. Must have experience working in the Design and Manufacturing industry or for a B2B or enterprise company focused on manufacturing. Strong understanding of manufacturing audiences and buying dynamics, including the needs of design, engineering, manufacturing, and operations leaders. Strong project management skills, detailoriented, and resultsfocused with impactful execution and followthrough. Experience communicating program updates and performance to stakeholders and executives. The Ideal Candidate Proven operatorstrategist who can set a clear vision while personally executing daytoday work in a fastpaced, scaling organization. Deeply customercentric, with a strong track record of building trusted, longterm relationships with customers and executives who are willing to advocate publicly. Handson experience using AI tools and platforms to scale research, customer insights, and program operations. Excellent at collaborating with crossfunctional teams and passionate about winning together. Exceptional interpersonal skills and empathy for customers and crossfunctional teams. A passion for elevating our customers stories and successes with Autodesk software. Analytically creative ability to consistently apply performance metrics to strategy, and creative thinking to customer programs. Commitment to ongoing learning and application of best practices in customer marketing. Adaptability and flexibility to changing needs of customers and the business. Learn More About Autodesk: Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk its at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When youre an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesks competitive compensation package. For CanadaBC based roles, we expect a starting base salary between $109,000 and $149,930. Offers are based on the candidates experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). Seniority level MidSenior level Employment type Fulltime Job function Other Industries Software Development, Design Services, and IT Services and IT Consulting #J-18808-Ljbffr